Reportlinker Adds Top General Accounting Outsourcing Vendors, Black Book Survey Results

Jun 01, 2010, 07:59 ET from Reportlinker

NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Top General Accounting Outsourcing Vendors, Black Book Survey Results

http://www.reportlinker.com/p0199257/2009-Top-General-Accounting-Outsourcing-Vendors-Black-Book-Survey-2009-Results.html

In 2009 the Black Book general accounting user survey investigated over 1852 contracts held by 120 of the general accounting firms and companies globally.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1–10 scale per KPI.

Key findings

Key finding: most important customer satisfaction KPIs

Vertical expertise, innovation, customization and reliability are the most important attributes influencing general accounting client satisfaction with their 2009 outsourcing providers.

Key finding: vendor dissatisfaction is uncommon in the general accounting outsourcing industry among top ranked suppliers

Strong satisfaction is common in this niche services sector, occurring in 4.9% of all clients globally.

UK and US clients are among the most satisfied with general accounting services delivery with 5.2% reporting high vendor approval. Strong dissatisfaction with offshore outsourcing vendors was expressed by 8.9% of all surveyed clients for 2009 projects, significantly higher than European and US vendors with less than 15.3% strongly dissatisfied.

Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end MSS ITO vendor produces the highest satisfaction rates

Single-vendors offering comprehensive research services to corporate clients ranked highest in the overall survey.

INTRODUCTION 5

SUMMARY 7

Survey overview 7

Key findings 7

General accounting outsourcing – top honors overall 2009 7

General accounting outsourcing – top vendor by function 2009 7

BLACK BOOK METHODOLOGY 9

How the data sets are collected 9

Understanding the statistical confidence of Black Book data 9

Who participates in the Black Book ranking process 10

General accounting outsourcing vendor rankings and results 2009 10

TOP 20 GENERAL ACCOUNTING OUTSOURCING VENDORS 11

STOP LIGHT SCORING KEY 12

Operational excellence of general accounting outsourcing vendors 12

OVERALL KPI LEADERS 17

Top score per individual criteria 17

Outsourcing vendors with most #1 individual criteria scores 18

INDIVIDUAL KEY PERFORMANCE 19

APPENDIX 38

Orbys consulting 38

Disclaimer 38

Companies mentioned

KPMG, Ernst & Young, BDO Seidman, RSM McGladrey, Pricewaterhouse Coopers, Grant Thornton, Capgemini, Deloitte, Crowe Horwath, CBIZ, Plante & Moran, BKD, Consero, Outsource Partners International, Taurus Quest, API FAO, Integra, Rose Financial, Datamatics, IQ Backoffice

To order this report:

Accounting and Corporate Finance Industry: Top General Accounting Outsourcing Vendors, Black Book Survey Results

More  Market Research Report

Check our  Company Profile, SWOT and Revenue Analysis!

Nicolas Bombourg

Reportlinker

Email: nbo@reportlinker.com

US: (805)652-2626

Intl: +1 805-652-2626

SOURCE Reportlinker