NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
In 2009, the Black Book PLM industry user survey investigated over 300 contracts held by many of the top spending organizations and conglomerate corporations globally.
18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1–10 scale per KPI.
Key finding: most important customer satisfaction KPIs
Interfaces/integrations, customization, client relationship and cultural fit and vendor viability are the most important attributes influencing PLM clients' satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in the PLM services outsourcing industry among top-ranked suppliers
Strong dissatisfaction is uncommon in PLM outsourcing, occurring in less than 6.4% of US client types, 8.9% of UK clients and 11.0% of international customers. US and Global corporations collectively experience only a 4.7% dissatisfaction rate, a slight increase over 2009.
Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end PLM vendor produce the highest satisfaction rates
Benefits of PLM 5
Market space 6
Survey overview 8
Key findings 8
PLM outsourcing – top honors overall 2009 8
PLM outsourcing – top vendor by function 2009 8
BLACK BOOK METHODOLOGY 10
How the data sets are collected 10
Understanding the statistical confidence of Black Book data 10
Who participates in the Black Book ranking process 11
PLM outsourcing vendor rankings and results 2009 11
HIGH GROWTH VERTICALS FOR PLM OUTSOURCING 2010–12 12
TOP 20 PLM AND ESO VENDORS 13
STOP LIGHT SCORING KEY 14
Operational excellence of PLM and ESO vendors 14
OVERALL KPI LEADERS 19
Top score per individual criteria 19
Outsourcing vendors with most top individual criteria scores 20
INDIVIDUAL KEY PERFORMANCE 21
Orbys consulting 40
Larsen & Toubro, Sopheon, Siemens, Dassault Systems, ITC Infotech, Oracle, Tata Consultancy Services, Capgemini, Altair Engineering, Mahindra Satyam, Quest, Atos Origin, Centric, Omnify, SAP, Accenture, Hewlett Packard, Infosys, Cambridge, Softech
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