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ATM management outsourcing is a growing area that is now being considered by many banking executives, particularly those struggling to get capital for their investments but who still have to tackle aging technology assets, those interested in quick expansion in emerging markets, or those who have difficulty in managing recently quickly expanded larger networks.
Features and benefits
The idea of not owning the equipment but renting it together with associated services is a pain-reliever for many.
Alternative approaches to manage costs, assess their legacy infrastructure, and consider customer engagement models.
Implementation of ATM management sourcing is a major change project with strategic implications and multiple stakeholders and one that requires experience with the management of external suppliers with varying capabilities.
Your key questions answered
Assess all of the potential benefits and the associated direct and indirect risks.
Any external engagement needs to align with the bank's strategic goals and direction.
Define the types and maturity of services being delivered through the ATMs now and in the future.
With outsourcing being a major change program, engage at a pace and speed that fit.
TABLE OF CONTENTS
Ovum view 1
Key messages 2
ATM MANAGEMENT OUTSOURCING FUNDAMENTALS 7
The growth of cash in circulation and associated cash-handling costs drive demand for efficiency 7
Outsourcing is on the rise 7
Hardware as a service is already a tested idea 9
The drive toward raising efficiency and increasing satisfaction levels in the ATM channel may lead to outsourcing 11
MAKING THE OUTSOURCING DECISION 15
Outsourcing is a major, potentially fraught, decision 15
Banks need to approach ATM management outsourcing from a high-level strategic viewpoint 15
Assessment of likely risks and benefits is key 17
ATM MANAGEMENT OUTSOURCING COMPONENTS 22
Outsourcing implementation is a major change project 22
Banks need to analyze the TCO of the management of their ATM fleets 24
Banks need to evaluate the efficiency of various outsourcing options 26
Banks need to look at management of the ATM channel through cost-efficient integration of the various service components 29
ATM MANAGEMENT VENDOR EVALUATION 31
Vendor selection is the foundation for further implementation 31
Comprehensive ATM management offerings evolve from various sources 33
Recommendations for enterprises 37
Initial screening checklist for ATM management outsourcing 39
Recommendations for vendors 39
Further reading 41
Ovum Consulting 41
TABLE OF FIGURES
Figure 1: Technology spending is forecast to resume growing in 2011 8
Figure 2: Outsourcing trends versus other sources 9
Figure 3: ATM management outsourcing drivers 11
Figure 4: Post-crisis market trends in ATM management outsourcing 12
Figure 5: Please rate the importance of the following business objectives to your IT investment strategy 14
Figure 6: The approach to ATM management sourcing strategy 16
Figure 7: Alternative relationship models for supplier management 19
Figure 8: Sourcing objectives and constraints 21
Figure 9: Stakeholders at ATM channel 23
Figure 10: ATM management cost components – global average split 25
Figure 11: Which costs are included within your ATM budget allocation? 26
Figure 12: An evolved service model 30
Figure 13: An example of a new service model 31
Figure 14: Traditional vs flexible approach to vendor selection 32
Figure 15: Competitive landscape 34
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