Reportlinker Adds Toward Services Consolidation - ATM Management Outsourcing

NEW YORK, Dec. 8, 2010 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Toward Services Consolidation - ATM Management Outsourcing

http://www.reportlinker.com/p0337493/Toward-Services-Consolidation---ATM-Management-Outsourcing.html

Introduction

ATM management outsourcing is a growing area that is now being considered by many banking executives, particularly those struggling to get capital for their investments but who still have to tackle aging technology assets, those interested in quick expansion in emerging markets, or those who have difficulty in managing recently quickly expanded larger networks.

Features and benefits

The idea of not owning the equipment but renting it together with associated services is a pain-reliever for many.

Alternative approaches to manage costs, assess their legacy infrastructure, and consider customer engagement models.

Highlights

Implementation of ATM management sourcing is a major change project with strategic implications and multiple stakeholders and one that requires experience with the management of external suppliers with varying capabilities.

Your key questions answered

Assess all of the potential benefits and the associated direct and indirect risks.

Any external engagement needs to align with the bank's strategic goals and direction.

Define the types and maturity of services being delivered through the ATMs now and in the future.

With outsourcing being a major change program, engage at a pace and speed that fit.

TABLE OF CONTENTS

SUMMARY 1

Catalyst 1

Ovum view 1

Key messages 2

ATM MANAGEMENT OUTSOURCING FUNDAMENTALS 7

The growth of cash in circulation and associated cash-handling costs drive demand for efficiency 7

Outsourcing is on the rise 7

Hardware as a service is already a tested idea 9

The drive toward raising efficiency and increasing satisfaction levels in the ATM channel may lead to outsourcing 11

MAKING THE OUTSOURCING DECISION 15

Outsourcing is a major, potentially fraught, decision 15

Banks need to approach ATM management outsourcing from a high-level strategic viewpoint 15

Assessment of likely risks and benefits is key 17

ATM MANAGEMENT OUTSOURCING COMPONENTS 22

Outsourcing implementation is a major change project 22

Banks need to analyze the TCO of the management of their ATM fleets 24

Banks need to evaluate the efficiency of various outsourcing options 26

Banks need to look at management of the ATM channel through cost-efficient integration of the various service components 29

ATM MANAGEMENT VENDOR EVALUATION 31

Vendor selection is the foundation for further implementation 31

Comprehensive ATM management offerings evolve from various sources 33

RECOMMENDATIONS 37

Overview 37

Recommendations for enterprises 37

Initial screening checklist for ATM management outsourcing 39

Recommendations for vendors 39

APPENDIX 41

Further reading 41

Methodology 41

Authors 41

Ovum Consulting 41

Disclaimer 42

TABLE OF FIGURES

Figure 1: Technology spending is forecast to resume growing in 2011 8

Figure 2: Outsourcing trends versus other sources 9

Figure 3: ATM management outsourcing drivers 11

Figure 4: Post-crisis market trends in ATM management outsourcing 12

Figure 5: Please rate the importance of the following business objectives to your IT investment strategy 14

Figure 6: The approach to ATM management sourcing strategy 16

Figure 7: Alternative relationship models for supplier management 19

Figure 8: Sourcing objectives and constraints 21

Figure 9: Stakeholders at ATM channel 23

Figure 10: ATM management cost components – global average split 25

Figure 11: Which costs are included within your ATM budget allocation? 26

Figure 12: An evolved service model 30

Figure 13: An example of a new service model 31

Figure 14: Traditional vs flexible approach to vendor selection 32

Figure 15: Competitive landscape 34

To order this report:

Business Outsourcing Industry: Toward Services Consolidation - ATM Management Outsourcing

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