Reportlinker Adds Trends in African Outsourcing: Focus on North Africa

Dec 09, 2010, 13:13 ET from Reportlinker

NEW YORK, Dec. 9, 2010 /PRNewswire/ -- announces that a new market research report is available in its catalogue:

Trends in African Outsourcing: Focus on North Africa


North Africa is often overlooked as a location for outsourcing delivery, in favor of more established hubs in India, Eastern Europe, and Latin America. However, countries such as Egypt, Morocco, and Tunisia have all emerged in recent years as viable low-cost centers, particularly for providing nearshore services to European clients.

Features and benefits

Provides detailed analysis of North Africa's leading sourcing locations: Egypt, Morocco, and Tunisia.

Looks at the potential for growth in the region's other major markets, including Algeria and Libya.


The number of IT services companies choosing to set up in North Africa has been steadily increasing in recent years, with the likes of Wipro, Genpact, Dell, Stream, and Sutherland Global Services opting to join major names such as IBM and HP, which have had presence in the region for some time.

Your key questions answered

What are the advantages of locating an offshore delivery center in North Africa?

Which North African markets are most attractive as delivery locations, and why?



Catalyst 1

Ovum view 1

Key messages 2

Outsourcing in North Africa 5

Overview 5

The domestic IT services market 6

Advantages of North Africa as a delivery location 8

Looking outside the established markets 12

Overview 12

Algeria 12

Libya 13

North Africa's leading IT services markets 15

Egypt 15

Morocco 20

Tunisia 24


Further reading 28

Methodology 28

Author 28

Ovum Consulting 28

Disclaimer 29



Figure 1: Number of IT services deals signed in North Africa, 2006–09 7

Figure 2: Fully loaded operating costs per FTE for large centers, $ per year 10

Figure 3: Number of graduates per year by country 16

Figure 4: Egypt's annual number of graduating students, by subject 17

Figure 5: Egyptian CRM agent positions, 2010–15 18

Figure 6: Moroccan CRM agent positions, 2010–15 22



Table 1: North Africa key facts 5

Table 2: Average flight times from major North African cities 8

Table 3: List of countries by median age 11

To order this report:

Business Outsourcing Industry: Trends in African Outsourcing: Focus on North Africa

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Nicolas Bombourg



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