Reportlinker Adds Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Europe
NEW YORK, April 27, 2011 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
Finaccord's report titled Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Europe offers unique, detailed insights into the behaviour of European consumers regarding extended warranties for white, brown and grey goods. Based on a primary survey of 6,000 consumers in France, Germany, Italy, the Netherlands, Spain and the UK carried out in November and December 2010, the research provides valuable data concerning the extent to which they take out extended warranties with audio systems, desktop computers, dishwashers, fridges / freezers, games consoles, laptops / netbooks, set-top boxes, televisions and washing machines with data shown separately for each of these nine types of product. The investigation also analyses which risks are covered by these warranties (i.e. breakdown only or also cover for accidental damage and / or theft), whether consumers purchased a warranty for a specific consumer product or a multi-appliance warranty, which distribution channel and interface they used to take out the extended warranty, and whether they bought an extended warranty at the same time as the underlying consumer product or later. Finally, the reports analyse claims frequency for extended warranties split between white goods, brown goods, and grey goods, showing whether the claim was accepted or rejected. You may be able to use this report in one or more of the following ways: - benchmark your organisation's performance in the extended warranty sector: are your cross-selling rates in line with the market averages described in this study? - appreciate the potential for increasing the penetration of extended warranties in six major European markets through packaging with banking products or marketing multi-appliance warranties; - evaluate the opportunities for distributing extended warranties through means other than the outlets selling the underlying electronic products - to what extent will consumers buy through alternative channels and interfaces? - assess the prospects for retrospective marketing and re-solicitation programs - how many European consumers take out extended warranties after they have bought the underlying electronic product and how long do they wait? - understand claims experience for extended warranties, how this varies by type of customer and what this might mean for the way in which your organisation underwrites or distributes this type of policy.
Table of Contents
0 0 EXECUTIVE SUMMARY 1
On average, extended warranties are bought with one consumer product in five 1
Italy appears to experience particularly high cross-selling rates for extended warranties 2
Wealthier and younger consumers are the most likely to take out extended warranties 3
Under 3% of all respondents acquired nearly a quarter of all extended warranties 3
Spain may have the most potential for increasing take-up rates, with scepticism highest in the Netherlands 4
Over 16% of consumers hold packaged extended warranties, yet they still buy stand-alone cover 4
Distribution of extended warranties is most likely to occur when the underlying consumer product is bought 4
Claims frequencies vary sharply by product, country and income band… 5
and by method of distribution 6
1 0 INTRODUCTION 7
Research rationale 7
Product definitions 7
European consumer research 7
Extended warranties for white, brown and grey goods 8
Other topics 8
Other international research reports 9
2 0 EUROPEAN OVERVIEW 11
Introduction 11
Proportion of respondents buying consumer products 12
Televisions were the most common purchase over 2008 to 2010 12
with Italy and the UK as the leading markets for consumer goods per person 13
Segmentation by income and age 13
Consumer product purchases increase with income for brown and grey goods especially… 13
… while electronic entertainment equipment is bought by younger consumers 15
Differences in income levels have most impact in France, Italy and the UK… 17
… while age has a significant impact in Germany 18
Extended warranties bought with white, brown and grey goods 21
Proportion of consumers who take out extended warranties 21
Extended warranties are most popular for white goods 21
though variations between countries are as great as between products 21
The survey results suggest that cross-selling rates for extended warranties are especially high in Italy 22
Segmentation by income and age 23
Wealthy consumers take out extended warranties most often… 23
… though this is offset by a decline in the take-up rate for extended warranties among older customers 25
Take-up of extended warranties rises strongly with income in France, but drops in the Netherlands… 27
… while middle-aged consumers are most keen on extended warranties in Italy 28
The importance of 'super-customers' as buyers of extended warranties 30
Nearly a quarter of all extended warranties are bought by less than 3% of all consumers… 30
'Super-customers' buy more than a third of all extended warranties in Germany 31
they are likely to be male, young, and in the middle income band 32
but their claims frequency is twice that of the average 34
Attitudes towards extended warranties of consumers without cover 35
The price of extended warranties puts off some customers from buying them with laptops and netbooks 35
Spain has the highest proportion of consumers without extended warranties who see the benefit of them 36
Risks covered by extended warranty policies 39
Home entertainment systems are often covered for accidental damage and theft 39
Distribution of extended warranties 42
Extended warranties packaged with banking products 42
Bank accounts carry packaged extended warranties more often than payment cards in the UK 42
The frequency with which banks package extended warranties does not correlate with demand for it 43
Premium cards are the main vehicle for packaged extended warranties 43
and consumers holding packaged cover are far more likely to take out stand-alone policies as well 44
Distribution channels used for stand-alone extended warranties 46
Retailers are the most important distributors, though there are variations by product… 46
… with games consoles as the best area for independent providers 46
By country, France, Spain and the UK are the best countries for independent providers 48
Distribution interfaces used for stand-alone extended warranties 50
Online sales of extended warranties imply that the presence of a salesperson is not essential… 50
… except perhaps for reluctant Dutch consumers 52
Stand-alone extended warranties - point in time obtained 54
The bulk of extended warranties are sold with the consumer product, for online sales as well as face-to-face 54
Outbound telephone calling can increase the take-up of extended warranties after the product sale 54
The UK has the highest proportion of extended warranties taken out after the underlying product purchase 56
Stand-alone extended warranty claims experience 58
Televisions have an unusually low claims frequency 58
and they also had the lowest claims approval rate 59
There is a threefold difference in claims frequency by country 59
Claims experience by income and age bands 61
The claims frequency on set-top boxes for high income consumers is double that for low income ones 61
Young consumers claim most often - unless children are involved 63
Claims frequencies vary by distribution method 65
with face-to-face sales generating the lowest claims frequency 65
which gives an advantage to the retailer distribution channel 66
3 0 FRANCE 68
Introduction 68
Underlying market for white, brown and grey goods 69
Segmentation by income and age 69
Extended warranties bought with white, brown and grey goods 74
Proportion of consumers who take out extended warranties 74
Segmentation by income and age 74
The importance of 'super-customers' as buyers of extended warranties 78
Attitudes towards extended warranties of consumers without cover 80
Risks covered by extended warranty policies 82
Distribution of extended warranties 84
Extended warranties packaged with banking products 84
Distribution channels used for stand-alone extended warranties 86
Distribution interfaces used for stand-alone extended warranties 87
Distribution channels cross-tabulated with distribution interfaces 89
Stand-alone extended warranties - point in time obtained 89
Stand-alone extended warranty claims experience 92
Claims experience by income and age bands 93
Research sample 95
The research embraces a total of 1,000 respondents in France 95
4 0 GERMANY 96
Introduction 96
Underlying market for white, brown and grey goods 97
Segmentation by income and age 97
Extended warranties bought with white, brown and grey goods 102
Proportion of consumers who take out extended warranties 102
Segmentation by income and age 102
The importance of 'super-customers' as buyers of extended warranties 107
Attitudes towards extended warranties of consumers without cover 109
Risks covered by extended warranty policies 111
Distribution of extended warranties 113
Extended warranties packaged with banking products 113
Distribution channels used for stand-alone extended warranties 115
Distribution interfaces used for stand-alone extended warranties 116
Distribution channels cross-tabulated with distribution interfaces 118
Stand-alone extended warranties - point in time obtained 118
Stand-alone extended warranty claims experience 121
Claims experience by income and age bands 122
Research sample 124
5 0 ITALY 125
Introduction 125
Underlying market for white, brown and grey goods 126
Segmentation by income and age 126
Extended warranties bought with white, brown and grey goods 131
Proportion of consumers who take out extended warranties 131
Segmentation by income and age 131
The importance of 'super-customers' as buyers of extended warranties 135
Attitudes towards extended warranties of consumers without cover 137
Risks covered by extended warranty policies 139
Distribution of extended warranties 141
Extended warranties packaged with banking products 141
Distribution channels used for stand-alone extended warranties 143
Distribution interfaces used for stand-alone extended warranties 144
Distribution channels cross-tabulated with distribution interfaces 146
Stand-alone extended warranties - point in time obtained 146
Stand-alone extended warranty claims experience 149
Claims experience by income and age bands 150
Research sample 152
6 0 NETHERLANDS 153
Introduction 153
Underlying market for white, brown and grey goods 154
Segmentation by income and age 154
Extended warranties bought with white, brown and grey goods 159
Proportion of consumers who take out extended warranties 159
Segmentation by income and age 159
The importance of 'super-customers' as buyers of extended warranties 164
Attitudes towards extended warranties of consumers without cover 166
Risks covered by extended warranty policies 168
Distribution of extended warranties 170
Extended warranties packaged with banking products 170
Distribution channels used for stand-alone extended warranties 171
Distribution interfaces used for stand-alone extended warranties 173
Distribution channels cross-tabulated with distribution interfaces 175
Stand-alone extended warranties - point in time obtained 175
Stand-alone extended warranty claims experience 178
Claims experience by income and age bands 179
Research sample 181
7 0 SPAIN 182
Introduction 182
Underlying market for white, brown and grey goods 183
Segmentation by income and age 183
Extended warranties bought with white, brown and grey goods 188
Proportion of consumers who take out extended warranties 188
Segmentation by income and age 188
The importance of 'super-customers' as buyers of extended warranties 192
Attitudes towards extended warranties of consumers without cover 194
Risks covered by extended warranty policies 197
Distribution of extended warranties 199
Extended warranties packaged with banking products 199
Distribution channels used for stand-alone extended warranties 201
Distribution interfaces used for stand-alone extended warranties 202
Distribution channels cross-tabulated with distribution interfaces 204
Stand-alone extended warranties - point in time obtained 204
Stand-alone extended warranty claims experience 207
Claims experience by income and age bands 208
Research sample 210
8 0 UNITED KINGDOM 211
Introduction 211
Underlying market for white, brown and grey goods 212
Segmentation by income and age 212
Extended warranties bought with white, brown and grey goods 217
Proportion of consumers who take out extended warranties 217
Segmentation by income and age 217
The importance of 'super-customers' as buyers of extended warranties 222
Attitudes towards extended warranties of consumers without cover 224
Risks covered by extended warranty policies 227
Distribution of extended warranties 229
Extended warranties packaged with banking products 229
Distribution channels used for stand-alone extended warranties 231
Distribution interfaces used for stand-alone extended warranties 232
Distribution channels cross-tabulated with distribution interfaces 234
Stand-alone extended warranties - point in time obtained 234
Stand-alone extended warranty claims experience 237
Claims experience by income and age bands 238
Research sample 240
9 0 APPENDIX 241
Research methodology 241
Research structure 243
LIST OF GRAPHICS / TABLES
0 0 EXECUTIVE SUMMARY 1
% of consumers taking out an extended warranty on nine types of consumer product in the past three years, average of six European countries, 2010 2
Average number of extended warranties bought per person in the past three years in six European countries, 2010 3
Frequency of stand-alone extended warranty claims on nine consumer products by outcome of claim, average of six European countries, 2010 5
1 0 INTRODUCTION 7
2 0 EUROPEAN OVERVIEW 11
% of respondents buying nine types of consumer product in the past three years, average of six European countries, 2010 12
Average number of nine types of consumer product bought per person in six European countries in the past three years, 2010 13
% of respondents buying nine types of consumer product in the past three years by annual household income band, average of six European countries, 2010 14
% of respondents buying nine types of consumer product in the past three years by annual household income band, average of six European countries, 2010 (data) 15
% of respondents buying nine types of consumer product in the past three years by age band, average of six European countries, 2010 16
% of respondents buying nine types of consumer product in the past three years by age band, average of six European countries, 2010 (data) 17
Average number of consumer products bought per respondent in the past three years in six European countries by annual household income band, 2010 18
Average number of consumer products bought per respondent in the past three years in six European countries by age band, 2010 19
Average number of consumer products bought per respondent in the past three years in six European countries by annual household income and age bands, 2010 (data) 20
% of consumer products bought with an extended warranty in the past three years: nine types of product, average of six European countries, 2010 21
% of consumer products bought with an extended warranty in the past three years: six European countries, average of nine types of product, 2010 22
Average number of extended warranties bought per person in the last three years in six European countries, 2010 23
% of consumer products bought with an extended warranty in the past three years by annual household income band: nine types of product, average of six European countries, 2010 24
% of consumer products bought with an extended warranty in the past three years by annual household income band: nine types of product, average of six European countries, 2010 (data) 25
% of consumer products bought with an extended warranty in the past three years by annual household income band: six European countries, average of nine types of product, 2010 28
% of consumer products bought with an extended warranty in the past three years by age band: six European countries, average of nine types of product, 2010 29
% of consumer products bought with an extended warranty in the past three years by annual household income and age bands: six European countries, average of nine types of product, 2010 (data) 30
'Super-customers' in six European countries: cross-tabulation of purchases of consumer products and of extended warranties in the past three years, 2010 31
% of extended warranty customers who are 'super-customers' in six European countries and their share of policies bought in the past three years, 2010 (data) 32
Segmentation of 'super-customers' by gender, annual household income and age bands, average of six European countries, 2010 33
Segmentation of 'super-customers' by gender, annual household income and age bands, average of six European countries, 2010 (data) 34
Main reasons why consumers did not take out an extended warranty in the past three years: nine types of consumer product, average of six European countries, 2010 35
Main reasons why consumers did not take out an extended warranty in the past three years: nine types of consumer product, average of six European countries, 2010 (data) 36
Main reasons why consumers did not take out an extended warranty in the past three years: six European countries, average of nine types of consumer product, 2010 37
Main reasons why consumers did not take out an extended warranty in the past three years: six European countries, average of nine types of consumer product, 2010 (data) 38
Risks covered by extended warranty policies taken out in the past three years: nine types of consumer product, average of six European countries, 2010 40
Risks covered by extended warranty policies taken out in the past three years: nine types of consumer product, average of six European countries, 2010 (data) 41
Extended warranty cover held with banking products in six European countries, 2010 42
Extended warranty cover held with banking products in six European countries, 2010, data 43
Extended warranty cover held with banking products by annual household income: average of six European countries, 2010 44
Frequency of acquiring an extended warranty with a consumer product in the past three years: purchases made by consumers with and without cover held with banking products, six European countries, 2010 45
Frequency of acquiring an extended warranty with a consumer product in the past three years: purchases made by consumers with and without cover held with banking products, six European countries, 2010 (data) 46
Distribution channels used for stand-alone extended warranties in the past three years: nine types of consumer product, average of six European countries, 2010 47
Distribution channels used for stand-alone extended warranties in the past three years: nine types of consumer product, average of six European countries, 2010 (data) 48
Distribution channels used for stand-alone extended warranties in the past three years: six European countries, average of nine types of consumer product, 2010 49
Distribution channels used for stand-alone extended warranties in the past three years: six European countries, average of nine types of consumer product, 2010 (data) 49
Distribution interfaces used for stand-alone extended warranties in the past three years: nine types of consumer product, average of six European countries, 2010 51
Distribution interfaces used for stand-alone extended warranties in the past three years: nine types of consumer product, average of six European countries, 2010 (data) 52
Distribution interfaces used for stand-alone extended warranties in the past three years: six European countries, average of nine types of consumer product, 2010 53
Distribution interfaces used for stand-alone extended warranties in the past three years: six European countries, average of nine types of consumer product, 2010 (data) 53
Time of acquiring stand-alone extended warranties relative to time of acquiring nine types of consumer product in the past three years: average of six European countries, 2010 55
Time of acquiring stand-alone extended warranties relative to time of acquiring nine types of consumer product in the past three years: average of six European countries, 2010 (data) 56
Time of acquiring stand-alone extended warranties relative to time of acquiring the underlying product in the past three years: six European countries, average of nine types of product, 2010 57
Time of acquiring stand-alone extended warranties relative to time of acquiring the underlying product in the past three years: six European countries, average of nine types of product, 2010 (data) 57
Frequency of stand-alone extended warranty claims by outcome of claim: nine types of consumer product, average of six European countries, 2010 58
Frequency of stand-alone extended warranty claims by outcome of claim: nine types of consumer product, average of six European countries, 2010 (data) 59
Frequency of stand-alone extended warranty claims by outcome of claim: six European countries, average of nine types of consumer product, 2010 60
Frequency of stand-alone extended warranty claims by outcome of claim: six European countries, average of nine types of consumer product, 2010 (data) 60
Frequency of stand-alone extended warranty claims by annual household income band: nine types of consumer product, average of six European countries, 2010 62
Frequency of stand-alone extended warranty claims by annual household income band: nine types of consumer product, average of six European countries, 2010 (data) 63
Frequency of stand-alone extended warranty claims by age band: nine types of consumer product, average of six European countries, 2010 64
Frequency of stand-alone extended warranty claims by age band: nine types of consumer product, average of six European countries, 2010 (data) 65
Frequency of stand-alone extended warranty claims by distribution interface: average of nine types of consumer product in six European countries, 2010 66
Frequency of stand-alone extended warranty claims by distribution channel and by point in time of sale: average of nine types of consumer product in six European countries, 2010 67
3 0 FRANCE 68
% of respondents in France buying nine types of consumer product in the past three years, 2010 69
% of respondents in France buying nine types of consumer product in the past three years, by annual household income band, 2010 70
% of respondents in France buying nine types of consumer product in the past three years, by annual household income band, 2010 (data) 71
% of respondents in France buying nine types of consumer product in the past three years, by age, 2010 72
% of respondents in France buying nine types of consumer product in the past three years, by age, 2010 (data) 73
% of nine types of consumer product bought with an extended warranty in the past three years in France, 2010 74
% of white, brown and grey goods bought with an extended warranty in the past three years by annual household income band in France, 2010 75
% of white, brown and grey goods bought with an extended warranty in the past three years by annual household income band in France, 2010 (data) 75
% of white, brown and grey goods bought with an extended warranty in the past three years by age band in France, 2010 76
% of white, brown and grey goods bought with an extended warranty in the past three years by age band in France, 2010 (data) 77
Average number of extended warranties acquired per person in the past three years on consumer products in France, by annual household income and age band, 2010 (data) 77
'Super-customers' in France: cross-tabulation of purchases of consumer products and of extended warranties in the past three years, 2010 79
Main reasons why consumers did not take out an extended warranty in the past three years on nine types of consumer product in France, 2010 80
Main reasons why consumers did not take out an extended warranty in the past three years on nine types of consumer product in France, 2010 (data) 81
Risks covered by extended warranty policies taken out in the past three years on white, brown and grey goods in France, 2010 82
Risks covered by extended warranty policies taken out in the past three years on white, brown and grey goods in France, 2010 (data) 83
Extended warranty cover held with banking products in France, 2010 84
Frequency of acquiring an extended warranty with a consumer product: purchases made by consumers with and without cover held with banking products, France, 2010 85
Distribution channels used for stand-alone extended warranties in the past three years on white, brown and grey goods in France, 2010 86
Distribution channels used for stand-alone extended warranties in the past three years on white, brown and grey goods in France, 2010 (data) 87
Distribution interfaces used for stand-alone extended warranties in the past three years on white, brown and grey goods in France, 2010 88
Distribution interfaces used for stand-alone extended warranties in the past three years on white, brown and grey goods in France, 2010 (data) 88
Cross-tabulation of distribution channels and interfaces used for stand-alone extended warranties in the past three years in France, 2010 89
Time of acquiring stand-alone extended warranties relative to time of acquiring white, brown and grey goods in the past three years, France, 2010 90
Time of acquiring stand-alone extended warranties relative to time of acquiring white, brown and grey goods in the past three years, France, 2010 (data) 91
Frequency of stand-alone extended warranty claims on white, brown and grey goods in France, by outcome of claim, 2010 92
Frequency of stand-alone extended warranty claims on white, brown and grey goods in France, by outcome of claim, 2010 (data) 93
Frequency of stand-alone extended warranty claims on consumer products in France by annual household income and age bands, 2010 94
Sample breakdown in France by age group and household income band, 2010 95
4 0 GERMANY 96
% of respondents in Germany buying nine types of consumer product in the past three years, 2010 97
% of respondents in Germany buying nine types of consumer product in the past three years, by annual household income band, 2010 98
% of respondents in Germany buying nine types of consumer product in the past three years, by annual household income band, 2010 (data) 99
% of respondents in Germany buying nine types of consumer product in the past three years, by age band, 2010 100
% of respondents in Germany buying nine types of consumer product in the past three years, by age band, 2010 (data) 101
% of nine types of consumer product bought with an extended warranty in the past three years in Germany, 2010 102
% of white, brown and grey goods bought with an extended warranty in the past three years by annual household income band in Germany, 2010 103
% of white, brown and grey goods bought with an extended warranty in the past three years by annual household income band in Germany, 2010 (data) 104
% of white, brown and grey goods bought with an extended warranty in the past three years by age band in Germany, 2010 105
% of white, brown and grey goods bought with an extended warranty in the past three years by age band in Germany, 2010 (data) 106
Average number of extended warranties acquired per person in the past three years on consumer products in Germany, by income and age, 2010 (data) 106
'Super-customers' in Germany: cross-tabulation of purchases of consumer products and of extended warranties in the past three years, 2010 108
Main reasons why consumers did not take out an extended warranty in the past three years on nine types of consumer product in Germany, 2010 109
Main reasons why consumers did not take out an extended warranty in the past three years on nine types of consumer product in Germany, 2010 (data) 110
Risks covered by extended warranty policies taken out in the past three years on white, brown and grey goods in Germany, 2010 111
Risks covered by extended warranty policies taken out in the past three years on white, brown and grey goods in Germany, 2010 (data) 112
Extended warranty cover held with banking products in Germany, 2010 113
Frequency of acquiring an extended warranty with a consumer product: purchases made by consumers with and without cover held with banking products, Germany, 2010 114
Distribution channels used for stand-alone extended warranties in the past three years on white, brown and grey goods in Germany, 2010 115
Distribution channels used for stand-alone extended warranties in the past three years on white, brown and grey goods in Germany, 2010 (data) 116
Distribution interfaces used for stand-alone extended warranties in the past three years on white, brown and grey goods in Germany, 2010 117
Distribution interfaces used for stand-alone extended warranties in the past three years on white, brown and grey goods in Germany, 2010 (data) 117
Cross-tabulation of distribution channels and interfaces used for stand-alone extended warranties in the past three years in Germany, 2010 118
Time of acquiring stand-alone extended warranties relative to time of acquiring white, brown and grey goods in the past three years, Germany, 2010 119
Time of acquiring stand-alone extended warranties relative to time of acquiring white, brown and grey goods in the past three years, Germany, 2010 (data) 120
Frequency of stand-alone extended warranty claims on white, brown and grey goods in Germany, by outcome of claim, 2010 121
Frequency of stand-alone extended warranty claims on white, brown and grey goods in Germany, by outcome of claim, 2010 (data) 122
Frequency of stand-alone extended warranty claims on consumer products in Germany by annual household income and age bands, 2010 123
Sample breakdown in Germany by age group and household income band, 2010 124
5 0 ITALY 125
% of respondents in Italy buying nine types of consumer product in the past three years, 2010 126
% of respondents in Italy buying nine types of consumer product in the past three years, by annual household income band, 2010 127
% of respondents in Italy buying nine types of consumer product in the past three years, by annual household income band, 2010 (data) 128
% of respondents in Italy buying nine types of consumer product in the past three years, by age, 2010 129
% of respondents in Italy buying nine types of consumer product in the past three years, by age, 2010 (data) 130
% of nine types of consumer product bought with an extended warranty in the past three years in Italy, 2010 131
% of white, brown and grey goods bought with an extended warranty in the past three years by annual household income band in Italy, 2010 132
% of white, brown and grey goods bought with an extended warranty in the past three years by annual household income band in Italy, 2010 (data) 132
% of white, brown and grey goods bought with an extended warranty in the past three years by age band in Italy, 2010 133
% of white, brown and grey goods bought with an extended warranty in the past three years by age band in Italy, 2010 (data) 134
Average number of extended warranties acquired per person in the past three years on consumer products in Italy, by annual household income and age band, 2010 (data) 134
'Super-customers' in Italy: cross-tabulation of purchases of consumer products and of extended warranties in the past three years, 2010 136
Main reasons why consumers did not take out an extended warranty in the past three years on nine types of consumer product in Italy, 2010 137
Main reasons why consumers did not take out an extended warranty in the past three years on nine types of consumer product in Italy, 2010 (data) 138
Risks covered by extended warranty policies taken out in the past three years on white, brown and grey goods in Italy, 2010 139
Risks covered by extended warranty policies taken out in the past three years on white, brown and grey goods in Italy, 2010 (data) 140
Extended warranty cover held with banking products in Italy, 2010 141
Frequency of acquiring an extended warranty with a consumer product: purchases made by consumers with and without cover held with banking products, Italy, 2010 142
Distribution channels used for stand-alone extended warranties in the past three years on white, brown and grey goods in Italy, 2010 143
Distribution channels used for stand-alone extended warranties in the past three years on white, brown and grey goods in Italy, 2010 (data) 144
Distribution interfaces used for stand-alone extended warranties in the past three years on white, brown and grey goods in Italy, 2010 145
Distribution interfaces used for stand-alone extended warranties in the past three years on white, brown and grey goods in Italy, 2010 (data) 145
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