The global field service management software market to grow at a CAGR of 11.30% during the period 2016-2020. FSM software enables the scheduling, allocating, and dispatching technicians for field work, and remotely locating, tracking, and managing the staff and processes.
Global Field Service Management Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
The increasing adoption of mobile devices for professional purposes is a major trend in the global FSM software market. Enterprises are adopting FSM mobile apps to communicate with their field service staff on-site. These apps bridge the information gap between the service organization and its field service technicians. It is used the staff to diagnose issues, determine the information and equipment that are required, and deploy them on the client site.
According to the report, with the rise of cloud computing in the global FSM market, a large number of enterprises are opting to host their software solutions off-site. For these enterprises, switching to a cloud-based SaaS model eases the burden on IT departments and allows external service providers to provide support and maintenance to their users. Enterprises of all sizes are deploying SaaS-based solutions as it is economical, can be accessed from anywhere and provides all functionalities at the lowest total cost of ownership (TCO).