Retail Banking Employees Can Move Up to Better Jobs, Says Customer Service Expert John Tschohl

MINNEAPOLIS, May 30, 2013 /PRNewswire/ -- When we go to the bank, the same people greet us and service us most of the time. While these people almost seem like extended family members, have you ever wondered why they never move up in their careers?

According John Tschohl, whom Time Magazine called the "Customer Service Guru" of retail banking, this is not uncommon.

"Every retail bank CEO is looking for indispensable and extraordinary employees. The problem is that employees settle. They possess self-imposed ceilings. They do not believe in themselves and often compare themselves to others in the bank," said Tschohl, a best-selling author whose newest book "Moving Up" shows employees easy steps to build their careers. 

"Indispensable employees don't wait around for instruction or direction. They figure out what needs to be done and they take action. They create order out of chaos, they can generate ideas, they can innovate on the fly, and they can connect the dots. They create value for their organization," said Tschohl, a customer service speaker who delivers training programs to retail banking institutions in the U.S., Russia, Latin America, Africa and Asia.

Tschohl, a customer service strategist, also says that the reason many people don't move up is because of self-imposed limitations.

"You have to decide to dive into your passion. Expecting success is far more constructive than a continual fear of failure. Self-confidence is power," said Tschohl who presents keynote speeches at conventions on how to create a service culture for retail banks.

"If you want to move up you have to be exceptional and do what successful people do. Here are four cornerstones of success," said Tschohl, a customer service expert, says in the employee training book "Moving Up:"

• Believe you can do anything - If you want different results in your life or your work, all you have to do is change your mind.
• Be dedicated - Dedication is non-negotiable. If you are not dedicated to what you are doing, you will lose sight of your goal.
• Stay Focused - A focal point is simply a center of focus that someone aims for. All successful people have specific core centers called goals that they aim for. In order to be successful, they must remain focused on that goal
• Skilled - In order to be successful, you must be skilled. You must strive to learn new skills so that you will be efficient and effective at work. Planning, communication, creativity, and productivity, are skills common to all successful people.

For information about the book, "Moving Up," go to http://store.customer-service.com/index.php/books/printed-books/moving-up.html

About John Tschohl
John Tschohl is the owner and president of Service Quality Institute based in Minneapolis, MN. He is a speaker, author, and customer service expert and strategist with 41 years of experience. He has written 7 books on Customer Service and is internationally known as the "Guru of Customer Service" by Time, and frequently quoted in the media, he has been featured on major television shows from Good Morning America, CNBC and PBS to USA Today's cover story, newspapers, radio stations, and magazines from almost every corner of the world. John's technology and books are in 11 languages, represented in over 45 countries, and 90 percent of Service Quality Institute's business is international.

Tschohl is dynamic, hard hitting, and inspirational. His experience and "guru" status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEOs respond to. His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in Customer Service. John's message is based on common sense built around his 41 years in speaking, designing training programs, and developing a high performance workforce.

About Service Quality Institute
Service Quality Institute is the global leader in helping organizations keep customers, build market share, and improve the performance of the entire workforce so they develop a culture of delivering superior customer service.

SQI is the only company in the world that has enough technology where new programs can be introduced every four to six months in order to create a culture change and sustained commitment to quality service. It will empower your employees and improve customer satisfaction.

For information, go to http://www.servicequalityinstitute.com/

SOURCE Service Quality Institute