Revel Systems iPad POS invests in customer support. (PRNewsFoto/Revel Systems) (PRNewsFoto/REVEL SYSTEMS)
SAN FRANCISCO, Jan. 17, 2014 /PRNewswire/ -- Revel Systems, the leader in iPad Point-of-sale solutions today announced the expansion of its customer support operations to serve the needs of its rapidly growing customer base. Over the past year, Revel Systems has achieved a 95 percent customer retention rate, which in part is due to its commitment to providing high-quality support to its clients around the globe.
Over the last year, Revel has achieved a phenomenal 240 percent revenue growth and has since been expanding rapidly. The 1.2 million dollar investment in customer support will be used to maintain the high standards Revel customers have come to expect and support a global expansion. The new dedicated support team will provide 24 hour, 7 day a week service around the world. With our new call center, all calls are being answered within 60 seconds.
"Revel prides itself in being a customer-centric business, not just a technology provider," said Lisa Falzone, CEO and co-founder of Revel Systems. "In order to stay competitive in today's market, you need a personal touch to maintain high-quality customer service. Our customers' success is the core of our business, and as we grow we want to ensure that we don't lose sight of this company value. We can scale our distribution but we need a customer-focused team to maintain the highest level of support."
Revel Systems provides a fully-customizable iPad POS solution that gives retailers, grocery stores, restaurants and other enterprises the ability to take orders, process payments, analyze sales, and track inventory across several locations. Customized technologies call for personalized support needs, and Revel's additional support staff will be able to provide service to customers when they need it most. This will help ensure that customers leverage the full capabilities of the iPad POS platform.
The company's POS technology platform merges light-weight POS clients, state-of-the art data replication and redundancy for disaster recovery, industry-leading security solutions, enterprise-level data analytics and reporting, customer-centric scalability and feature customization, cloud-based data storage, and remote software push capabilities to produce the best POS solution available in the industry.
About Revel Systems Revel Systems iPad POS was founded in 2010 in San Francisco, CA with the goal of changing the point-of-sale market. Founders Lisa Falzone and Chris Ciabarra developed a quick, intuitive and secure iOS-based point-of-sale system by combining cloud-based technology and the mobility of the iPad. Revel Systems software offers a feature-rich POS solution for restaurant, retail and grocery establishments with integrated payroll, inventory tracking, customer relationship management and more. With the introduction of the Revel Marketplace, Revel iPad POS users can now integrate directly into third-party enhancements, including mobile payments, online ordering, gift or reward cards and advanced financial software suites. For more information on the future of point of sale, please visithttp://revelsystems.com.