Revol Wireless and Telespree Communications Introduce 'Do-It-Yourself' Mobile Service

SAN FRANCISCO, Aug. 25 /PRNewswire/ -- Revol Wireless, a leading regional provider of unlimited contract-free wireless phone service, announced a new self-activation and account management capability on its mobile phones powered by Telespree. With Telespree Communications, the leading provider of on-device self-service solutions, Revol Wireless subscribers can now enroll for new service directly on their handsets without calling customer service or requiring in-store assistance. In addition, subscribers with web enabled devices can also manage their accounts post-activation on their phones. Revol's new automated on-device solution is both a key element in supporting its expanding distribution strategy as well as providing a user friendly customer experience.

"Telespree's solutions help Revol Wireless to provide our customers with a new level of support and convenience by enabling them to activate phones and set up accounts directly from their phones and begin making calls within a few minutes," said Scott Bergs, COO of Revol Wireless. "Of course, customers can still visit a store or call customer service if they prefer, but this solution puts the customer in control of when and where they receive support."

With the Telespree solution, Revol Wireless subscribers simply input a ZIP Code for desired service area, select their plan and within moments, they are off and running - all right from their Revol Wireless phones.  Subscribers can even further simplify their wireless experience by registering for Automatic Bill Pay using a credit card - eliminating the hassle of making manual payments each month.  Once the initial setup is completed, the subscriber's account is created, a new phone number is displayed on the device, and they can start calling, texting or surfing the web on the Revol Wireless phone.

In addition to being able to active new service, Revol Wireless customers have access to a full selection of account management features on web capable devices including: view real time plan information, make payments on their bills, add money to their Revol Bucks accounts which allows them to purchase ringtones, games, entertainment and other downloadable applications and more.

"Revol Wireless is committed to enhancing our overall customer experience," Bergs added. "By offering self-care functions, our customers are in control of their wireless service right from their fingertips 24/7.  This solution is just one of our many upcoming improvements as Revol Wireless continues to increase the value of our service to our customers."

"Revol Wireless is providing valuable and beneficial on-device solutions to their subscribers which enables accessibility and convenience," said Bill deKay, CEO of Telespree. "Revol is really creating the most comprehensive on-device self-service solution in the market today. These tailored customer enrollment and account management experiences will help Revol Wireless continue to grow customer loyalty and satisfaction."

All Telespree applications are tailored to specific carrier business rules and subscriber needs. With Telespree's solutions, carriers are able to minimize customer care and distribution costs while improving the end user experience.

About Revol Wireless Revol Wireless, a locally owned and operated wireless carrier headquartered in Independence, Ohio, is dedicated to exceeding its customers' expectations by earning their business every day with reliable service and unmatched value. Revol Wireless strives to offer simple, affordable mobile phone service to its customers over a high-quality, nationwide all-digital wireless network for a predictable rate without requiring long-term contracts. Revol Wireless continues to expand its reach with 400-plus retail locations and more than 350 employees. For more information, visit www.revol.com

About Telespree Communications

Telespree has created a self-service platform for automated activation, service enrollment and ongoing account maintenance using only the device without the aid of a sales clerk, call center or IVR. Telespree's innovative network solution transforms any wireless device into a convenient self-service terminal, allowing mobile service providers to significantly reduce customer care and distribution costs, improve the end user experience and generate incremental revenue through account management activities. For more information about our products and services, visit www.telespree.com    

SOURCE Telespree