Risk & Insurance Education Alliance Announces 2024 Outstanding CSR Of The Year State Winners

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Jul 12, 2024, 08:31 ET

AUSTIN, Texas, July 12, 2024 /PRNewswire/ -- Each year, a group of exceptional insurance professionals are selected to represent their states and then can compete to become the National Outstanding CSR of the Year.

To be eligible for the top state honor, the candidates submitted an essay on the following topic:

"In today's volatile economy, property and auto markets are in turmoil, with soaring rates and inflation impacting agencies and their customers. CSRs face challenges from global events, economic shifts, and emerging risks. Explore how resilience and adaptability are crucial for CSRs to navigate these challenges, maintain customer satisfaction, and share real-life examples of success in meeting evolving customer needs amidst adversity. Discuss how the dual pressures of economic instability and customer expectations shape the role of CSRs, and discuss the innovative approaches and best practices employed to mitigate challenges and foster enduring customer relationships."

2024 Outstanding CSR of The Year State Winners
Arkansas	Sarah Sutton, CIC, CISR	McGhee Insurance Agency
California	Karen Weddle	HUB International
Colorado	Kirk Malcolm, CRIS	PFS Insurance Group, LLC
Delaware	Julie L. McCaffrey, CIC, CISR	CBM Insurance Group, an Alera Company
Florida	Sherrin Hilliard, PLCS	Strategic Insurance Services
Illinois	Amanda E. Retherford	Heneghan, White, Cutting & Roentz
Indiana	Hannah Agresti	Ashlin Hadden Insurance
Louisiana	Katy Cavin, CISR, API	HUB International
Maine	Jonelle Sherburne	Cross Insurance Agency
Maryland	Danielle Webber, CISR Elite	Maury, Donnelly & Parr
Massachusetts	Amber Bowie	Cross Insurance Agency
Minnesota	Megan Klaphake	Ross Nesbit Agency/Kensington Insurance
Missouri	Rachel Rumker, AIC, AIC-M	Ollis/Akers/Arney Insurance Agency
Nebraska	Kimberly Hongsermeier, CISR Elite	Adams Insurance Advisors
Nevada	Kalea Hall, CISR	LP Insurance Services, LLC
New Mexico	Diana Hobbs, ARM	Kysar Millennium Leavitt Insurance Agency
New York	Nicole Eggert, ACSR	Mackoul Risk Solutions
Ohio	Dorian Harmon, CPRM, CISR	Knight Insurance
Oklahoma	Chris Orr, CSRM, CPCU	BancFirst Insurance Services
Oregon	Kayla Morton	HUB International/Hanson Insurance Group
Pennsylvania	Wanda J. Binder, CISR	Brosky Insurance Agency, Inc.
Puerto Rico	Maria C. Alejandro Estrella, CISR	Riskone Solutions of Puerto Rico
South Carolina	Katherine Watford, CISR	Sumter Insurance Group, Inc.
South Dakota	Rebecca DeSersa	Han, Inc. dba Nelson Insurance Agency
Texas	Sonnie Tremble, CIC, CRM, CISR, ERIS	The Insurance Man & Associates
Virginia	Tristen Privette	Commonwealth Insurance
West Virginia	Christi Lea May, CISR Elite	Insurance Centers, Inc.
Wisconsin	Lindsey Henry, CIC	M3 Insurance Solutions, Inc.
Wyoming	Valerie Roybal, CISR Elite	USI Insurance Services, LLC