AUSTIN, Texas, Aug. 8, 2012 /PRNewswire/ -- Baxter Planning Systems (www.bybaxter.com), the premier provider of service parts planning solutions, has announced that Riverbed Technology, the performance company, has extended its relationship with Baxter Planning Systems (Baxter). Riverbed® utilizes Baxter's industry-leading service parts planning system to support its global customer base.
Riverbed is headquartered in San Francisco with offices around the world that serve more than 19,000 organizations worldwide. Clients depend on Riverbed to understand, optimize and consolidate their IT infrastructure through solutions that overcome performance issues caused by distance, distributed computing, and ever-increasing amounts of data. By providing the broadest portfolio of performance solutions that deliver anywhere, any application optimization, Riverbed enables organizations to increase productivity and efficiency while enhancing business resilience and controlling costs.
Originally selected in 2008, Baxter's service planning solution was chosen as the best fit for Riverbed's service parts planning requirements. "We needed a planning solution capable of scaling with our business growth," said John Cowan, senior director, global support delivery at Riverbed. "The Baxter solution helps us streamline our support inventory across our global network to deliver world-class service to our expanding enterprise customer base. Our partnership with Baxter has been highly effective to date, and we are constantly pleased by the exceptional support they provide. We are pleased with the added value that Baxter helps deliver in providing excellent customer support."
"We are honored to be a part of the success at Riverbed in providing excellent customer support by supplying the planning system to ensure part availability for service needs," said Greg Baxter, CEO and president of Baxter Planning Systems. "Riverbed's continued use of our services is testament to our commitment to not only provide the industry's best planning solution, but it also means our client support is exceeding expectations."
About Baxter Planning Systems, Inc.
Since 1993, Baxter has pioneered the development of Web-based solutions to meet the unique demands of after-market, service, repair and spare parts industries. The Prophet by Baxter™ suite of integrated forecasting and planning applications enables Baxter's clients to achieve industry-leading customer service levels while minimizing the total cost of support. Headquartered in Austin, Texas, Baxter is privately held, self-funded, and profitable. For more information, visit Baxter at www.bybaxter.com, or call (866) 323-5959.
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SOURCE Baxter Planning Systems, Inc.