In the news release, Robin by Atera Achieves 321% ROI According to New Forrester Study, issued 14-Sep-2026 by Atera over PR Newswire, we are advised by the company changes have been made to the hyperlink at the end of the press release. The complete, corrected release follows:
Robin by Atera Achieves 321% ROI According to New Forrester Study
Study finds Robin, Atera's Autonomous IT agent, autonomously resolves up to 90% of manual service desk tickets by Year 3, driving $7.3 million in total benefits against $1.7 million in costs
NEW YORK, Sept. 14, 2026 /PRNewswire/ -- Atera, the pioneer of the Autonomous IT platform for the modern enterprise, today announced the findings of a new Total Economic Impact™ (TEI) Report conducted by Forrester Consulting on behalf of Atera. The study examined the potential financial impact of Robin by Atera and found that a composite enterprise organization could realize a 321% return on investment, $5.5 million in net present value, and payback in less than six months over three years.
Enterprise IT teams described a familiar set of challenges before deploying Robin, including reactive, largely manual service desk operations, high volumes of repetitive, low-value tickets, fragmented tooling, and rising support demand that would otherwise require adding headcount to sustain service levels.
To quantify Robin's impact against those challenges, Forrester interviewed four enterprise decision-makers and combined their experiences into a single composite organization, a 2,500-employee enterprise with $800 million in annual revenue and a 30-person Level 1/Level 2 service desk team. Over three years, the study found the composite organization achieved $7.3 million in risk-adjusted benefits against $1.7 million in costs, for a net present value (NPV) of $5.5 million.
"Enterprises are increasingly looking for third-party validation and peer proof over vendor claims," said Gil Pekelman, co-founder and CEO of Atera. "This study gives IT leaders a numbers-based answer to the question every CFO is asking about AI investments: what's the actual return? Robin was built to remove everyday technology friction so teams can focus on higher-value work. Forrester's study shows how that can translate into measurable financial impact for a composite enterprise organization."
Autonomy that scales with the organization
According to the study, Robin was forecasted to autonomously resolve 60% of manual service desk tickets in Year 1, increasing to 90% by Year 3 as integrations matured and Robin's knowledge base expanded. For the composite organization, that modeled autonomy curve contributed to five categories of quantified benefits over three years:
- $3.3 million in avoided IT service desk costs through autonomous ticket resolution
- $533,000 in efficiency gains from Robin's autonomous triage of incoming tickets
- $2.9 million in recovered end-user productivity through faster issue resolution
- $241,000 in avoided hiring costs as Robin absorbed ticket volume growth without added headcount
- Avoided shadow IT remediation costs worth $305,000 through reduced end-users' reliance on unsanctioned tools and workarounds
Interviewed organizations also reported improvements they could not quantify, including a shift from reactive "firefighting" IT support to a more proactive service model, more strategic use of IT staff time, and stronger SLA performance. One interviewed healthcare organization reported that SLA compliance improved from 75% to almost 100%.
Read the full study here: https://www.atera.com/reports/forrester-tei/?utm_source=pr&utm_medium=pr&utm_campaign=Forrester-Atera-TEI&utm_content=press-release
About the report
The Total Economic Impact™ study was commissioned by Atera and conducted by Forrester Consulting. It is based on interviews with four decision-makers at organizations using Robin and is not intended as a competitive analysis. Forrester makes no assumptions about the ROI other organizations may achieve and advises readers to use their own estimates within the framework provided. Forrester does not endorse Atera or its offerings.
About Atera
Atera is defining the category of Autonomous IT, in which AI agents resolve technical incidents end-to-end, without a technician in the loop. Robin by Atera is the world's only AI technician that detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving technical Tier 1 and complex Tier 2 incidents in full.
Built on a patented architecture, Robin operates as a system of action, working within existing enterprise environments and adhering to the highest enterprise-grade security and compliance standards. It is governed by configurable guardrails, complete audit trails, and approval workflows.
More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. To learn more, visit atera.com.
SOURCE Atera
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