Russell & Smith Ford Announces Exciting Changes to Management Team

HOUSTON, Oct. 31, 2014 /PRNewswire/ -- The family owned and operated Auto Group, who has been selling to Texans since 1917, is announcing a change in management.

Jack Carney has been named the new General Manager at Russell & Smith Ford. Carney has the experience needed as he spent thirteen years as the GM at Russell & Smith Honda, before moving to Ford.  In those thirteen years, he grew the Honda store to one of the largest volume dealers in the country.  Under Carney, Russell & Smith Honda was last year's dealer of the year in Texas and previously rated by Dealer Rater #1 in the country over all other manufacturers in customer satisfaction.  From Carney's twenty-five years of experience in the auto industry, he brings competitive pricing strategies with unparalleled customer service, exactly what the Ford store is looking for.  Honda's Service Director, Wes Blair, is joining Carney in the move to Ford and will become the new Ford Service Director.  Blair brings with him thirty years of experience in the auto industry and a main focus on customer satisfaction.  Together, Carney and Blair have high expectations for Russell & Smith's Ford store. 

In June, Russell & Smith introduced a new internal brand with a focus on customer service.  The company unveiled their seven new Core Beliefs in support of this refocus during a week long roll-out event.  The new Core Beliefs are Seize the Day, Lead with Humble Pride, Roll up Your Sleeves, It's More than Just a Job, Suggest with a Solution, Trust Goes Both Ways, and Be the Change.  All employees attended a surprise brand launch party with their department.  At the launch, President Chase Smith spoke to employees about the company's new Core Beliefs to build excitement around this new direction. Through interactive sessions, speakers, and video, employees learned not only about these new beliefs, but also strategies and real-world applications to utilize in their daily work lives.  It is the company's hope that this new focus will spill out into customer interaction, setting Russell & Smith apart as a service leader in the crowded auto market.

When it comes to purchasing a vehicle, Russell & Smith knows customers have high expectations.  Being a car dealer, they enjoy the challenge of exceeding these standards each and every time. The new team at Russell & Smith takes pride in providing customers with exceptional service and an unmatched experience. Having been in Houston for over 75 years, they genuinely value every person that walks through their door.

Connect with Russell & Smith on Twitter (@RSAutoGroup), Facebook (www.facebook.com/RussellSmithFord) and YouTube (www.youtube.com/user/rsfordTX).

Russell & Smith Ford is located at 3440 S Loop W Fwy, in Houston, at 610 and South Main. Russell & Smith Auto Group of Houston is a dealership who specializes in new and used Ford sales, service and parts.  Russell & Smith has been family-owned and operated since 1917 and is accredited by the Texas Better Business Bureau. They have an unbeatable record of great prices and great customer service, and they work hard to win the business of Ford fans from Houston, Bellaire, Stafford, Pasadena, Sugar Land and beyond.

SOURCE Russell & Smith Ford