The increasing adoption of SaaS CRM by SMEs to integrate multiple business functions into single applications will offer immense growth opportunities. In addition, the use of analytics in SaaS CRM is aiding enterprises in accelerating business agility. However, data security concerns may impede the SaaS customer relationship management (CRM) market growth.
SaaS CRM Market 2021-2025: Segmentation
- End-user
- Retail
- BFSI
- Manufacturing
- Telecom And IT
- Others
- Geography
- North America
- Europe
- APAC
- South America
- MEA
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SaaS Customer Relationship Management (CRM) Market 2021-2025: Vendor Analysis and Scope
The market is fragmented, and the degree of fragmentation will decelerate during the forecast period. Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc. are some of the major market participants. To leverage the current opportunities, market vendors must strengthen their foothold in the fast-growing segments, while maintaining their positions in the slow-growing segments. Backed with competitive intelligence and benchmarking, our research reports on the saas customer relationship management (CRM) market are designed to provide entry support, customer profile & M&As as well as go-to-market strategy support.
The report also covers the following areas:
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SaaS Customer Relationship Management (CRM) Market 2021-2025: Key Highlights
- CAGR of the market during the forecast period 2021-2025
- Detailed information on factors that will assist saas customer relationship management (CRM) market growth during the next five years
- Estimation of the saas customer relationship management (CRM) market size and its contribution to the parent market
- Predictions on upcoming trends and changes in consumer behavior
- The growth of the saas customer relationship management (CRM) market
- Analysis of the market's competitive landscape and detailed information on vendors
- Comprehensive details of factors that will challenge the growth of saas customer relationship management (CRM) market vendors
Related Reports:
CRM Market by Deployment, Application, and Geography - Forecast and Analysis 2021-2025
CRM Outsourcing Market by End-user and Geography - Forecast and Analysis 2021-2025
SaaS Customer Relationship Management (CRM) Market Scope |
Report Coverage |
Details |
Page number |
120 |
Base year |
2020 |
Forecast period |
2021-2025 |
Growth momentum & CAGR |
Decelerate at a CAGR of 14% |
Market growth 2021-2025 |
USD 44.17 billion |
Market structure |
Fragmented |
YoY growth (%) |
14.14 |
Regional analysis |
North America, Europe, APAC, South America, and MEA |
Performing market contribution |
North America at 52% |
Key consumer countries |
US, Canada, UK, Germany, and Japan |
Competitive landscape |
Leading companies, competitive strategies, consumer engagement scope |
Companies profiled |
Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc. |
Market Dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and future consumer dynamics, market condition analysis for the forecast period |
Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
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