Saddletree Praises Nexidia for Extending its Leadership Position as the Best-of-Breed Speech Analytics Solution
Leading Research Firm Highlights Advantages of Nexidia's Compliance and Workflow Systems for Contact Centers Across a Variety of Industries
Jun 15, 2015, 01:19 ET
ATLANTA, June 15, 2015 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced the release of a new research report from Saddletree Research that details the "significant benefit(s)" of Nexidia's Advanced Compliance Management solution. In outlining the enhancements of the compliance management system, the contact center-focused research firm notes not only the advantages that the financial services and healthcare industries will gain with the system, but also the potential of the workflow system "to revolutionize the quality management process in the contact center."
In the report, "Nexidia Releases Advanced Compliance Management to the Global Contact Center Industry," Paul Stockford, president and chief analyst for Saddletree, states that Nexidia's "best-of-breed" solution "offers the scalability that many vertical markets will require, while providing a unique ability to rapidly aggregate risk issues and automatically create appropriate workflows."
Stockford makes special mention of the revolutionary enhancements the application has for a host of industries. "With the extension of Advanced Compliance Management to the contact center, Nexidia has also added new workflow automation features designed to improve productivity among those responsible for quality and performance management," said Stockford. "Primary among these new features is an automated call selection capability. Rather than pushing randomly selected recordings to the call review queue, Nexidia brings an unprecedented degree of control to what has traditionally been an arbitrary process."
"The most significant benefit of these new capabilities is the additional time that will be available to quality managers to spend with members of their team," states Stockford. "By significantly reducing the time required to select and review appropriate calls, fill out forms and track the evaluations process, quality managers have more time to focus their attention on the most important aspect of their job – coaching."
Stockford added that not only is "Nexidia's enhanced performance management functionality…essentially ushering in the next generation of the quality management process," but that "Nexidia has not only raised the bar in terms of speech analytics capabilities, it has reinforced its leadership position in the growing speech analytics market."
Click here to read the entire research report.
About Saddletree Research
Saddletree Research was founded in 1999 by veteran telecommunications industry analyst Paul Stockford with the objective of providing leading-edge industry information on contact center market segments that are new, emerging and/or have high growth potential. Based in Scottsdale, Arizona, Saddletree Research provides communications industry research including analysis of market trends, issues, technologies, and companies in the contact center, Customer Relationship Management (CRM), and emerging communications markets such as social media. For more information visit http://www.saddletreeresearch.com.
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit www.nexidia.com.
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