SAP to Deliver Software Solution to American Water

SAP® for Utilities Software to Help American Water Enhance Operations With Industry Best Practices

Jun 08, 2010, 09:00 ET from SAP AG

NEWTOWN SQUARE, Pa., June 8 /PRNewswire-FirstCall/ -- SAP Americas, a subsidiary of SAP AG (NYSE: SAP), announced today that it will deliver a software solution to American Water, the largest investor-owned U.S. water and wastewater utility company. The software solution will be implemented companywide to link operations on a common platform and will help the company meet current and future business requirements.

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American Water is undertaking a business transformation to update and modernize its business processes and out-dated technology to automate manual tasks to build efficiencies and provide more cost-effective services to its customers. The new platform will be built with various SAP® solutions covering a wide range of business areas, from the enterprise resource planning (ERP) application SAP ERP to industry-specific applications such as billing and enterprise asset management.

"Our goal is to optimize workflow throughout our field operations while improving our back-office operations and enhancing our customer service capabilities," said American Water's vice president of Business Transformation Andrew Twadelle. "With SAP, we can standardize on a single platform while gaining proven industry best practices."

Under an agreement between SAP and American Water, initial plans call for the implementation of SAP ERP, along with solutions from the SAP® for Utilities portfolio, including the SAP® Customer Relationship Management and Billing for Utilities package. The SAP® Enterprise Asset Management solution and other applications for areas such as billing and call handling management are slated to ensue in a later phase.

"American Water joins legions of customers gaining business value from SAP's expertise in our solution set for utilities," said Robert Enslin, president of SAP North America. "American Water serves utility customers operating across 35 states with varying sets of regulations. SAP is uniquely positioned to address the needs of large enterprises like American Water and the specific requirements for water and waste water utilities. We look forward to helping American Water build its transformation on proven industry best practices and continually evolve with new opportunities."

About American Water

Founded in 1886, American Water (NYSE:  AWK) is the largest investor-owned U.S. water and wastewater utility company.  With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 16 million people in 35 states, as well as Ontario and Manitoba, Canada. More information can be found by visiting

About SAP

SAP is the world's leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 97,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol "SAP." For more information, visit

(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.

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