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REGINA, SK, Feb. 16 /PRNewswire/ - CGI Group Inc., (TSX: GIB.A;NYSE: GIB), a leading provider of information technology (IT) and business process services, has been selected by SaskPower, an electrical generation, transmission, and distribution utility to provide service desk support through to 2015.
Under this agreement, awarded through SaskPower's rigorous Vendor of Record RFP process, CGI will provide 24/7/365 service desk support to SaskPower's 2,800 employees based in numerous locations throughout Saskatchewan, Canada. The 4.5 year agreement will be delivered by CGI's Regina-based operations.
"SaskPower has about 467,000 customers across 71 communities who rely on our employees to support them—whether our employees work in customer service, in permits and inspection, or at a power plant or in the field, the technology they use to do their job just has to work," said Tom Kindred, Vice-President and CIO, SaskPower. "With service based on outcomes and a proven track record, we're confident CGI is the best fit."
"CGI is pleased to partner with SaskPower on the delivery of their service desk," said Jim Dundas, Vice-President, CGI, Saskatchewan. "By providing services based on outcomes, SaskPower can be assured value, predictability and accountability."
At CGI, we partner with over 60 utilities in North America and Europe to provide global services and solutions in operational control and dispatch, energy trading and efficiency, CRM, CIS, billing, financials and back office, and service management. We offer our clients a comprehensive solution set, built upon industry experience and technology expertise, enabling real-time, continuous management of critical processes, connecting the horizontal workflow between the three Cs of operations management-customers, control rooms and crews. CGI integrates its utility-industry expertise with a highly configurable suite of software solutions to help utilities effectively manage mission-critical operations in real time. www.cgi.com/en/utilities
Founded in 1976, CGI Group Inc. is one of the largest independent information technology and business process services firms in the world. CGI and its affiliated companies employ approximately 31,000 professionals. CGI provides end-to-end IT and business process services to clients worldwide from offices and centers of excellence in Canada, the United States, Europe and Asia Pacific. As at December 31, CGI's annualized revenue was approximately C$4.5 billion and its order backlog was approximately C$13.1 billion. CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB) and are included in both the Dow Jones Sustainability Index and the FTSE4Good Index. Website: www.cgi.com.
SOURCE CGI GROUP INC.