DALLAS, Dec. 20, 2010 /PRNewswire/ -- Securus Technologies, Inc., a leading provider of inmate communications services, today announced it has grown its Associate workforce by 28% in 2010, despite the challenging economy. The majority of Securus' growth has been in customer facing areas, with sizeable increases in its Sales and Customer Service organizations. The company now operates the largest sales and customer service organizations in the inmate telephone industry. With more than 800 Securus associates, these additional positions have helped drive higher sales growth and improved customer satisfaction in 2010.
"This past year, our staffing goals focused on adding resources to groups that had direct contact with customers," said Kate Lengyel, Vice President of Human Resources. "By concentrating on these areas, we raised the bar on the level of customer support we're able to provide—and also set a new benchmark for the overall industry. Some of our competitors outsource key customer facing areas such as installation, repair, and customer service – and we believe that we need our own associates to provide the highest level of customer support possible."
Securus Technologies, Inc. is one of the largest suppliers of detainee communications and information management solutions, serving approximately 2,400 correctional facilities and over 850,000 inmates nationwide. A recognized leader in providing comprehensive, innovative technical solutions and responsive customer service, Securus' sole focus is the specialized needs of the corrections and law enforcement communities. Securus is headquartered in Dallas, TX, with regional offices in Carrollton and Allen, TX and Atlanta, GA. For more information please visit the Securus website at www.securustech.net.
SOURCE Securus Technologies, Inc.