DALLAS, April 14, 2016 /PRNewswire/ -- Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, announced it has increased the volumes and minutes at a large state institution by 260% over the previous provider Global Tel Link (GTL).
In comparing data from 2012 when GTL was the provider to now, Securus is completing 260% more calls and 259% more minutes than Global Tel Link (GTL). "Volume increases in the 20% to 30% range are not that uncommon when providers change, usually due to lower rates. But this is significant; it's a testament to how much better our system in general works than GTL's," said Richard A "Rick" Smith, CEO of Securus Technologies. We completed installation in early 2015, but it takes months for inmate calling patterns and friends/family funding to transition to the new carrier. "To put this into perspective, annualized call volume was 5.3 million calls in the past for GTL, and we're completing 18 million calls…. Staggering for sure. Think about how many more calls we are connecting versus GTL!," said Smith.
The volume is so high additional phones had to be installed because there were lines waiting to use them. "Our volume increase shows how we can increase communications – call by call. Everything you read or hear is about how communications help improve recidivism. We've made the investments to ensure our experience is fast, easy, affordable and repeatable," said Smith.
"While we continue to see evidence over and over again that we are making the right investments in improving the way we do business, we are not finished. Had we not made the investment and changes in our business, we would be like the previous provider – completing a lower volume of calls. We will never stop innovating because our consumers and customers want more calls and more security. We will continue to meet this demand," stated Smith.
ABOUT SECURUS TECHNOLOGIES Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies focuses on connecting what matters®. To learn more about our full suite of civil and criminal justice technology solutions, please visit SecurusTechnologies.com.