DALLAS, April 29, 2016 /PRNewswire/ -- Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring announced today that it has completed an industry record 30 million inmate audio and video calls in a single month – March 2016, processed over the largest voice over internet protocol (VoIP) inmate platform in the world.
"The significance of having all of our inmates and friends/family members using the same state-of-the-art VoIP platform cannot be emphasized enough," said Richard A. ("Rick") Smith, Chief Executive Officer of Securus Technologies.
"The key to achieving a low cost structure in telecommunications is taking advantage of massive economies of scale – that means large platforms, redundancy of data centers, cloud computing and storage, using the internet (internet telephony) to the maximum extent possible, efficient computer languages and management of troubles remotely through a Network Operations Center (NOC). We use all of these proven high-tech methods to allow inmates to maintain their relationships via audio and video calling," said Smith.
The term VoIP specifically refers to the provisioning of communications services (voice, fax, SMS, voice messaging) over data networks, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.
"Because we have a single audio and video platform for calls that is based on VoIP and we use our own private data network, all of our customers receive these benefits:
VoIP is easier to install, configure for your facility's needs, and maintain;
We can support more safety and security related features – 900 for Securus;
We can detect and fix problems usually before our customers recognize the problem;
We provide quarterly upgrades of software (like Apple, Microsoft, plus other applications) to provide additional services and features that add value to facilities, approximately 50 additional products per year;
We can do all of the above at a lower cost than non-VoIP based systems.
"The calls we complete are far from normal residential calls though – or the rates would be lower. We have hundreds of security features, we record and store all calls that are not attorney-client privileged calls for up to 10 years, we help investigate suspicious calls, we help detect unauthorized calls, we identify unauthorized parties that are called plus many more. Our security products save hundreds or thousands of lives per year – so those are clearly critical products for all of society," concluded Smith.
ABOUT SECURUS TECHNOLOGIES Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies focuses on connecting what matters®. To learn more about our full suite of civil and criminal justice technology solutions, please visit SecurusTechnologies.com.