Selected Third Year in A Row: Nexusguard Awarded Top Tier CSQS
Jun 22, 2015, 08:35 ET
HONG KONG, June 22, 2015 /PRNewswire/ -- Nexusguard, the global leader in DDoS mitigation, today announced it was awarded the Asia Pacific Customer Service Consortium's (APCSC) Customer Service Quality Standard (CSQS) certification for the third consecutive year. The CSQS is the most recognized global award for CRM, Customer Service, and Contact Center and Support Services. Among primarily real estate and development giants, Nexusguard was the sole recipient representing the technology sector.
Nexusguard's dedication to customer service excellence has led to the creation of two new service management positions this year: Relationship Managers (RM) and Technical Account Managers (TAM). Relationship Managers and Technical Account Managers work together as a team to provide dedicated, white-glove client services. Adrian Luwa, Director of Operations at Nexusguard, emphasized: "Our personalized approach elevates the level of customer support as we continue to scale our global company."
The CSQS award scores nominees along three key service areas: Operation Service Center, Proactive Service Center, and Strategic Business Unit. CSQS is granted only if a company excels in all three, surpassing industry benchmarks. The panel reviews how well companies have adopted Customer Service Knowledge Management (CSKM) to empower frontline staff to deliver a superior customer experience.
As a global cybersecurity leader, Nexusguard consistently strives to improve the customer experience far above providing service availability. Nexusguard provides personalized services backed by actionable insights tailored to support the unique business requirements of each and every customer.
Founded in 2008, Nexusguard is the global leader in fighting malicious internet attacks. Nexusguard protects clients against a multitude of threats, including distributed denial of service (DDoS) attacks, to ensure uninterrupted internet service. Nexusguard provides comprehensive, highly customized solutions for customers of all sizes, across a range of industries, and also enables turnkey anti-DDoS solutions for service providers. Nexusguard delivers on its promise to maximize peace of mind by minimizing threats and improving uptime. Headquartered in San Francisco, Nexusguard's network of security experts extends globally. Visit www.nexusguard.com for more information.
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