CLEVELAND, July 30, 2014 /PRNewswire/ -- Selman & Company celebrates annually its employees' dedication to customers by encouraging staff to donate service on location with local nonprofit organizations. This year the third-party insurance administrator and marketer with customers throughout the fifty U.S. states, the District of Columbia and Canada is donating $12,000 in payroll expense to causes chosen by its employees.
"Our annual event provides a community service opportunity as we take time to participate in activities that benefit the regions from where we draw our valued employees," said David Selman, President and CEO. "As a result, we've come to experience that these investments in time shared outside the office foster a greater sense of teamwork, especially when we make contributions to some very deserving people and organizations who appreciate our help."
Selman & Company's annual employee recognition event or Community Service Day in Cleveland is August 22 and is divided in halves. The morning will be spent volunteering at employee-selected area charities and nonprofit organizations: Cuyahoga Valley National Park, Cleveland Food Bank, Lake County Board of Developmental Disabilities' Deepwood Facility, Mentor Library, Lake MetroParks, and PAWSibilities, all of which are located in Cleveland or its suburbs near the company's headquarters in Mayfield Heights.
Meanwhile on August 1, its Rockville, Maryland office is honoring veterans and their families by volunteering for upkeep and maintenance at Quantico National Cemetery.
The second half of the day for both Selman & Company offices involves a picnic, games and recognition of employees, such as awards for years of service. Its CFO Jim Baum is being recognized for 15 years of service; Enrollment Manager Fran Granieri and Senior Examiner Sue Manning for 10 years of service; and both Enrollment Supervisor Samantha Holmes and Billing Specialist Robin Kriz for five years of service.
The largest percentage of Selman & Company's 137 employees serve in customer service or related roles. According to a study by Cornell University, the average U.S. call center has an employee turnover rate of 33% annually. Selman's annual employee turnover rate is roughly half of the national average.
"We're confident in the return we receive from the significant investments we make with our employee community," said Mr. Selman. "These events have opened new avenues for leadership at every level in the company, which ultimately results in more tenured employees and continuous improvements to customer service and throughout the firm."
Selman & Company provides insurance administrative services to Affinity Groups, Credit Unions, Banks, Employers and Insurance Companies. Recent company acquisitions, along with continued strong organic growth, have more than doubled the total amount of insurance premium Selman has under administration from $73 million in 2012 to more than $155 million today. Its last transactions in April were the acquisitions of all of the business and assets of Association & Society Insurance Corporation (ASI) of Rockville, MD and the life and accident insurance administration business of MAI Services Corporation of Cuyahoga Falls, OH.
About Selman & Company
Based in Cleveland, Ohio, Selman & Company has marketed and administered life & health insurance products for nearly 35 years to members of associations and affinity groups, customers of financial institutions, and employees through their employers. Selman & Company is among the largest privately held firms in the nation with focus on the markets in which it serves. Visit us at www.SelmanCo.com.
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SOURCE Selman & Company