Serco Enters Leading Global BPO Index for Banking, Financial Services and Insurance Outsourcing

Oct 31, 2012, 09:52 ET from Serco

ARLINGTON, Va., Oct. 31, 2012 /PRNewswire/ -- Serco, the $7B international service company, today announced that its global Business Process Outsourcing (BPO) business has been positioned as a 'Major Contender' in a leading industry index, Everest Group's latest PEAK Matrix Global Report published in the October 2012, "A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market" report on Banking, Financial Services, and Insurance (BFSI). The positioning follows Serco's market success in the sector, as well as operational scale and scope of delivery capability from the company's nearly 100 centers around the world. The 2012 PEAK Matrix for Banking Business Process Outsourcing (BPO) is based on the analysis of 300 plus BFSI BPO contracts.

Tom Riall, Chief Executive Officer of Serco Global Services, said, "This is an important endorsement for our capabilities in the Banking, Financial Services and Insurance sectors and our BPO business overall. As a new entrant to Everest's PEAK Matrix, we are delighted to be positioned as a global leader in such a well respected industry index. It is a testament not only to the high quality services and capabilities that we deliver to customers in the Banking Financial Services and Insurance (BFSI) vertical, but also to our broader BPO offering. The market increasingly is recognizing that Serco Global Services is a major player bringing valued added BPO services to customers in our chosen markets."

Serco's service offerings in banking and financial services encompasses more than 6,000 employees supporting 23 global clients in processing transactions, handling customer care, collections and finance and accounting processes. We service retail banking operations, mortgage operations, credit card operations, corporate banking operations, wealth management and credit bureau operations.

Serco's BPO capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in eleven countries, nearly 100 locations and a strong workforce of more than 50,000 employees Serco is among the top 20 global BPO players with onshore, offshore and near shore capabilities in  the US, UK, Europe, Middle East, India, South Africa, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco's BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services. 

For more information, please contact:

Christie Cox
Head of Communications, Serco Global Services- Americas

About the PEAK Matrix
Everest Group Performance Experience Ability Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical). Buyers of global services rely on Everest Group PEAK Matrix to gain segment specific insights to identify and evaluate service providers based on in-depth assessment of delivery capabilities and success in the market place. The PEAK Matrix is supplemented with service provider specific details to provide up-to-date information and intelligence and enable assessment of relative strengths and key gaps of each provider. Serco was positioned as a 'Major Contender' in Everest Group's latest PEAK Matrix, published in the October 2012, A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market report.

About Serco
Serco is a FTSE 100 international service company, which combines commercial know-how with a deep service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.

Serco around the world supports governments, agencies and private companies who seek a trusted partner with a solid track record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aviation, BPO, defense, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors. More information can be found at