ServiceBench® and 1st Source Servall Announce Strategic Supply Chain Partnership
Partnership will enable 1st Source Servall customers to order and manage service parts seamlessly
Mar 02, 2017, 07:15 ET
COLUMBIA, Md., March 2, 2017 /PRNewswire/ -- ServiceBench announced today it is partnering with 1st Source Servall, one of North America's leading distributors of service and repair parts, to help appliance repair service providers save time and improve efficiency in the repair process through 1st Source Servall's parts distribution system.
1st Source Servall is now using ServiceBench's business management software systems to allow appliance repair service providers to quickly check parts availability, place orders and manage returns seamlessly from each repair service order. This minimizes the time that repair service providers spend shopping various web sites or making telephone calls to track down appliance parts.
The new software system will enhance how 1st Source Servall's service provider customers can access real-time job status involving parts required for repairs right from the ServiceBench cloud–based systems.
"This new feature is a great step in an overall approach to help our clients and their service providers deliver premier customer service by improving their first-time call fix rate, making their onsite service call schedules more efficient and helping to track down hard-to-find and critical parts needed for product repairs," said Louis Rose, vice president of ServiceBench.
"Servall is very excited to participate in the Service Bench integrated supply chain platform," said Mike Mangan, executive vice president of 1st Source Servall. "This new connectivity enables us to automate and integrate our order and fulfillment processes into the software, enhancing our ability to better support the independent service network. Delivering so many benefits in one fully integrated service and parts platform is an industry first and a big step forward in improving the experience of our mutual customers."
About ServiceBench
ServiceBench, an Asurion company, is a cloud-based software platform that provides a 360-degree view of a Service Event, connecting the people who manufacture, sell, service and warrant products to their consumers and the networks of companies that provide parts, service and install the product. Our tools focus on connecting trade partners, automating cumbersome business logic providing clients with a real time picture of the Service Event, and valuable analytics to better service their consumers. For more information visit www.servicebench.com
About 1st Source Servall
Founded in 1929, 1st Source Servall (www.1stservall.com) is a third-generation family-owned
and operated distributor of appliance parts. With branch offices and call centers located throughout the Midwest, Southwest, Southeast and Northeast, 1st Source Servall is the country's second-largest distributor of appliance parts. For more information visit www.1stservall.com
SOURCE ServiceBench