COLUMBIA, Md., Oct. 6, 2016 /PRNewswire/ -- ServiceBench has announced the launch of a new supply chain service which enables a direct web connection from its cloud – based Service Business Management software platforms to suppliers of replacement appliance, consumer electronic and HVAC service and repair parts.
This software feature enables users to quickly check parts availability, place orders, receive order acknowledgments and shipping confirmations and process return requests seamlessly from each repair service order or original part order minimizing the need of users to access various web sites or make telephone calls to their suppliers.
The new service has been generating positive feedback and enhances how service companies and their parts suppliers, order and track parts in real time, track them to the individual repair event or stocking inventory, and track and manage the claiming or return process. All of this happens right inside ServiceBench, making it easier to serve the consumer.
"This new feature is a great step in an overall approach to help our users and clients improve internal efficiencies and deliver premier customer service by boosting their first time call fix rate, streamlining their onsite service call schedules and managing hard to find and other critical parts needed for product repairs," said Louis Rose, vice president of ServiceBench.
ServiceBench, an Asurion company, is a leading provider of service management solutions that integrate post-sales service activities including management of service calls, field service, parts, claims and service contracts. The ServiceBench service management system easily enables service transactions between manufacturers, retailers and extended warranty providers with their network of parts suppliers, distributors, and service providers. ServiceBench software solutions provide the essential foundation to manage the service chain for profit and competitive advantage. For more information visit www.servicebench.com.