BOSTON, Sept. 29 /PRNewswire/ -- ServiceCEO (formerly known as Insight Direct), a leading provider of field service management software, today announced a new release of ServiceCEO Web Edition with features including a Customer Portal and a Scheduling Assistant using Google Maps™.
ServiceCEO Web Edition is a software-as-a-service application that helps field service businesses manage daily operations more efficiently by automating sales, estimating, scheduling, dispatching, billing and marketing. The software is used by service customers in over 60 service verticals including HVAC, Maid Service, Computer Services, Plumbing, Carpet Cleaning, and Handyman Companies.
The Customer Portal feature in the new release allows service businesses to offer its customers a branded online experience to request service, pay bills, and see their service history online. "With the Customer Portal field service companies are now open for business 24/7. The Portal helps service companies provide a world-class experience to their customers and offers a clear competitive advantage in winning new business," said Jim Triandiflou, Chief Executive Officer of ServiceCEO.
The new Scheduling Assistant using Google Maps displays all current and future jobs by closest proximity to the new job that the dispatcher needs to get on the schedule. It then calculates drive time and schedules the job with an appropriate start time and assigns the nearest field service personnel. "With the new Scheduling Assistant it has never been easier to decrease windshield time and increase billable hours. Our customers will be able to get at least one more billable hour per day from each one of their techs dropping straight to the bottom line," said Christopher Chapman, Chief Operating Office of ServiceCEO.
ServiceCEO Web Edition is available worldwide with subscriptions starting at $99 per month. To watch a product demo or sign up for a free trial, please visit www.serviceceo.com.
ServiceCEO makes it easier for field service companies to get customers, schedule jobs, dispatch work crews and bill customers. The company was founded in 1997 and is located in Boston, Massachusetts. Over 6000 service companies in 28 countries use ServiceCEO. For more information, please visit www.serviceceo.com and www.insightdirect.com. Join us on Twitter, Facebook, YouTube and LinkedIn.