Servigistics and NextNine Announce Partnership to Add Remote Diagnostics and Support Capabilities to Servigistics SLM Suite

Mar 30, 2011, 08:00 ET from Servigistics

ATLANTA and NEW YORK, March 30, 2011 /PRNewswire/ -- Servigistics, the world's leading enterprise software solution provider for Service Lifecycle Management (SLM) and NextNine, a global provider of Remote Product Service (RPS) solutions, announced today that the two companies have partnered to add NextNine's remote diagnostics and support capabilities to the Servigistics Service Lifecycle Management (SLM) solutions suite.

"We are excited about the partnership with Servigistics as the synergies between our RPS platform and the Servigistics SLM suite can provide additional value to clients by streamlining their service processes," says Alex Shapira, Vice President, US Operations at NextNine. "Adding Remote Service capabilities to SLM increases service profitability and enhances end-customer satisfaction. We look forward to supporting Servigistics and their clients with their service goals."

NextNine's RPS software solution enables system vendors and equipment manufacturers to remotely monitor and service their products at the customer site. As part of the new partnership, Servigistics will offer a Remote Service solution based on NextNine's platform, which will create additional synergies with Servigistics Service Knowledge, Field Service and Service Parts Management solutions. With Remote Service, Servigistics clients will be able to discover, diagnose and even prevent technical problems, ensure optimal system performance through preventive maintenance, and gain valuable product usage insight.

"Servigistics is completely focused on providing our clients with the most complete SLM solution suite in the marketplace," says Eric Hinkle, CEO, Servigistics. "The partnership with NextNine in remote service is another step in ensuring that our clients can optimize all of the critical business processes required to successfully execute an integrated SLM strategy to drive growth and profitability."

Major benefits of Servigistics Remote Service will include: higher system availability, reduced customer support costs, increased end-customer satisfaction, increased revenue from premium support and value-added services. The Remote Service solution is easy to implement and deploy, highly secure and flexible to adapt to client workflows.

About NextNine

NextNine provides Remote Product Service solutions that enable manufacturers of business-critical systems to remotely service their products at the end-customer site. With remote service, organizations are able to proactively discover and diagnose problems using remote monitoring, ensure optimal system performance and gain valuable product usage insight. Global leaders including Motorola, ABB and GE Healthcare utilize NextNine's platform to reduce support costs, drive new service revenues and increase customer satisfaction.

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About Servigistics

Servigistics is the world's leading enterprise software solution provider for Service Lifecycle Management (SLM). The company's award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge and content management.  Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world.  Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at, or via the Web at Follow Servigistics on Twitter, Facebook and LinkedIn.

SOURCE Servigistics