ATLANTA, April 27, 2011 /PRNewswire/ -- Servigistics, the world's leading enterprise software solution provider for Service Lifecycle Management (SLM), announced today that Dave Duncan, director, Service Knowledge Management, Servigistics, will deliver a presentation on "Issue Resolution in Field Service Environments" April 28 during the CIO Workshop at Field Service 2011 in Chandler, AZ.
With improved service issue resolution, businesses can drive 56% higher revenue contribution from service by avoiding unnecessary field visits. During the presentation, Duncan will outline practical methods to help improve asset uptime and service costs in field service environments through the integration of issue resolution across service channels.
The presentation will include:
- Best practices and lessons learned for coordinating diagnostics across customer, contact center and technician channels.
- Insight on the five key steps in the technician sequence of issue resolution — Asset Knowledge, Diagnosis, Repair, Parts and Channel Collaboration.
- Examples of how integrated issue resolution improves call and dispatch avoidance rates, warranty reduction, first time fix rates, emerging issue detection and how these results impact the overall bottom line by increasing services revenue.
Servigistics is also exhibiting at Field Service 2011 and will be available on-site at Booth #20. For more information, visit www.servigistics.com.
Servigistics is the world's leading enterprise software solution provider for Service Lifecycle Management (SLM). The company's award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge and content management. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, France, Japan, India, and Taiwan and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at [email protected], or via the Web at http://www.servigistics.com. Follow Servigistics on Twitter, Facebook and LinkedIn.