PRINCETON, N.J., Aug. 9, 2011 /PRNewswire/ -- Servion Global Solutions Inc., a company specializing in customer interaction management (CIM) solutions, today announced the launch of ServCare. This advanced support package option replaces traditional software maintenance and works as a long-term solution in order to ensure consistent, quality customer interactions.
With ServCare, Servion is changing the standard break/fix premium service necessary for the maintenance of most solutions. Instead, it is built on the ITIL framework to troubleshoot root causes and eliminate issues, all while documenting changes for future maintenance. Testing and helpdesk services can also be added to the ServCare package to ensure that the solution is always readily available. Servion can now better deliver on its five core values to fuel successful customer-service oriented companies: mend, monitor, master, manage and move.
"Too many companies today find themselves stuck in a cycle of implement, repair, maintain, repair, maintain while being held hostage by their solution provider," said David Baker, Vice President of Sales of Servion. "With the advanced technology available today, this is totally unnecessary. That's why we developed ServCare to monitor the heartbeat of the solution and ideally correct any problems before our clients are even aware they exist. It's the next great tool for outstanding customer interaction management, and we're proud to be the company providing it."
Every ServCare customer has access to its own Online Customer Portal, which serves as a one-stop information center for engagement-related interactions. Users can utilize this to not only implement solutions, but to track performances post-implementation. Additionally, on-demand ServCare services include: skill augmentation, KPI management, test platform and benchmarking. The solution-driven package is designed to be speedy, proactive, user-friendly, empowering and transparent.
ServCare is currently available in three packages: Silver, Gold, and Platinum. All packages are specially designed to ensure quality for each business type, which varies based on specific customer interaction requirements.
About Servion Global Solutions Inc.
Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With more than 600 customers and over 1000 installations spread across 60 countries, Servion's products and solutions handle more than 700 billion voice/fax/ACD/Web/e-mail interactions per year. www.servion.com.
Contact: David Baker
SOURCE Servion Global Solutions Inc.