Servion Rated Highest in Customer Sentiment

PRINCETON, N.J., July 26, 2011 /PRNewswire/ -- A report released earlier this month by industry analyst Ovum recognized Servion for being one of the best cloud-based speech self-service providers in North America.   According to the report, Servion rated highest in end-user sentiment and garnered particularly high levels of customer satisfaction from its business-to-business partners in the areas of product quality, client engagement, and customer support. The report states, "Partners indisputably hold Servion in high esteem, and systems integrators and platform providers looking for an excellent partner in application design and development should be talking with Servion and evaluating its portfolio."

The report goes further, commending Servion for its overall strengths in deep application development, cross-configuration ability, and application portability. In addition, Ovum praised Servion's familiarity with numerous application development tools including Cisco Universal Studio (both platform-independent toolsets), Avaya Dialog Designer, Genesys Composer Voice, Syntellect Studio, Intervoice Studio, VoiceObjects, and Nuance tools.

"The Ovum report highlights what our partners and customers have known for the past 16 years, that Servion is the premier contact center systems integrator and application development company," stated David Baker Vice President of Sales for Servion. "This recognition by Ovum will bring more visibility of Servion's capabilities within the contact center industry."

The Ovum report explores the competitive dynamics within the inbound cloud-based speech self-service market in North America, and helps businesses select a cloud-based IVR platform and cloud-based speech applications vendor based on its technology strength and reputation among customers in the market.

About Servion Global Solutions Inc.

Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With more than 600 customers and over 1000 installations spread across 60 countries, Servion's products and solutions handle more than 700 billion voice/fax/ACD/Web/e-mail interactions per year. www.servion.com.

ABOUT OVUM

Ovum provides clients with independent and objective analysis that enables them to make better business and technology decisions. Our research draws upon over 400,000 interviews a year with business and technology, telecoms and sourcing decision-makers, giving Ovum and our clients unparalleled insight not only into business requirements but also the technology that organisations must support. Ovum is part of the Informa Group.

Contact: David Baker
(508) 634-6787
[email protected]

SOURCE Servion