SHPS Creates Health Benefits, HR and Payroll Advocacy Service

LOUISVILLE, Ky., Feb. 14, 2012 /PRNewswire/ -- SHPS announced today the launched of its new advocacy service, named PeopleSolve.  PeopleSolve is the only advocacy service offered by a proven provider with expertise in solving the administrative and navigational aspects of health benefits.

SHPS pioneered its advocacy service for select clients during the past three years as a tool to improve the way in which employees interact with their health benefits.  For these clients, PeopleSolve has improved employee perception of the value of their benefits programs, and increased their satisfaction with those programs.  In addition, clients experienced a reduced burden on their HR staff.  Because of this success and in response to a clear need in the marketplace, SHPS recently added PeopleSolve to its standard portfolio.

Lack of employee engagement stemming from the complex maze of healthcare benefits has become a fundamental problem for employers.  Benefits communication is more complex and difficult than ever before, while healthcare reform continues to add to the complexity and confusion.  Employees are asked to read lengthy benefits guides and navigate this complexity without effective support in many cases. As a result, employees call HR departments with their questions and problems, or they simply don't use their benefits to their full extent.  This lack of engagement creates a negative perception of a company's benefits package, its HR department, and even the company itself. 

As a single point-of-contact, PeopleSolve is designed to help employees get the most from their benefits and navigate the healthcare maze.  SHPS' experience demonstrates that a high-touch, high-impact service makes employees feel valued and helps improve engagement in all benefit programs.  High engagement and the proper utilization of benefits plans can play a significant role in the overall reduction in healthcare costs, while maximizing the value of benefits for employees.

"Benefits are becoming more complex, yet employees often navigate these issues alone," said Rishabh Mehrotra, SHPS president and CEO. "Self-service works well for simple transactions such as re-enrolling in a medical plan or updating a home address, but self-service isn't able to help employees with complicated issues. Many times, an employee needs the highly personal guidance offered by our advocates. Helping employees navigate the complexity of health benefits improves employee productivity and satisfaction while lowering costs."

PeopleSolve serves as an initial point for all HR inquiries and acts as an extension of the HR department. It does not replace existing benefit program vendors, technology platforms or HR staff; rather, it serves to improve program effectiveness and member satisfaction.  PeopleSolve advocates work with employees to completely answer their questions or concerns.  Success is measured by how thoroughly advocates resolve issues, not how many calls they complete in an hour. They help employees make the most of their total benefits package so they can be as productive as possible allowing clients to achieve a maximum return on their benefits investment.

Click here for more information about PeopleSolve.

About SHPS

SHPS is a national, single-source provider of benefits administration, medical management software and health improvement programs through the company's SHPS, Landacorp and Carewise Health brands. We help employers and their employees get the most value from their health benefits and health spending.  Whether accessing a single service or a suite of solutions, clients benefit from our unique perspective of the entire employee experience.  To learn more, visit www.shps.com.

SOURCE SHPS