SimplyCT Offers New Solution to Transform Call Centers

COLORADO SPRINGS, Colo., June 15, 2011 /PRNewswire/ -- The International Customer Management Institute (ICMI) has announced that simplyCT, the nation's next generation solution for call centers, is now available in the U.S.  The launch was released at ICMI's ACCE Conference & Expo, being held June 13-16 in New Orleans. This cloud-based Virtual Contact Center Solution is focused on the principal "simplicity as a service" and enables businesses to select components within the product to meet to their on-demand needs.

"SimplyCT was designed to be used from any location with easy setup and minimal training required," said Hagay Elyakim, EVP Sales & Marketing. "We felt there was a need within the marketplace to consolidate the communication options for call centers into a very simplified platform. This approach will minimize wait periods for customers and create higher levels of customer service."

SimplyCT is a simple and self-configured solution that is designed to improve efficiency and increase productivity within a call center. The product modernizes and improves upon traditional call center technology to eliminate the restriction of the one dimensional voice interaction used in the past.  The product is based on a user-friendly interface that facilitates voice, email, chat and fax to meet the needs of contact center agents. Through one easy to use screen, agents and supervisors can utilize all forms of communication and vastly increase their productivity. Monitoring tools within simplyCT provide insight into current contact center activity with real time results.

Implementing SimplyCT solution, eliminates the need for hardware purchase or installation (no CAPEX costs), experience shorter ROI periods and improve overall contact center efficiency and deliver higher levels of customer service.

"Created with the customer in mind, we wanted to deliver a solution that helped increase customer satisfaction," said Yehuda Reuven, EVP COO. "SimplyCT not only helps deliver improved customer service, it is increasing the productivity of each user in a very simplified way."

"We felt the best way to showcase this product was to release simplyCT at ICMI's conference and let the audience experience the new online web platform and its innovative self serviced supporting tools and e-learning intuitive resources," said Mr. Elyakim and Mr. Reuven.

Said Laura Quinn, Events Manager for ICMI, "We are thrilled that our event was chosen as the outlet for simplyCT's U.S. launch, and we look forward to hosting them again in the fall for our Call Center Demo & Conference in Dallas."

For the next 30 days, simplyCT is offering a free trial of their contact center solution, in order to help demonstrate how easy it is to use, deploy and manage. For more information, visit www.simplyct.com.

About ICMI:

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Professional Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.

ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets. For more information, visit www.icmi.com.  

About simplyCT:

simplyCT is a cloud based Virtual Contact Center Solution based on the principal "Simplicity as a service"; enabling businesses to tailor services according to their on-demanding needs. This  multi-communication channel solution concurrently handles voice, chat, email, text and fax interactions. It was simply designed as a self-configured solution to facilitate the growth of business, and offers an on-demand contact center solution that realizes an "E3" concept – Easy to Use, Easy to Deploy and Easy to Manage.

SOURCE International Customer Management Institute (ICMI); SimplyCT