MIAMI, April 20, 2021 /PRNewswire/ -- Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced today it has launched its first MAXhub in the Americas. Located in Barranquilla, Colombia, the MAXhub is a hybrid co-working center dedicated to in-person collaboration, training and development and employee engagement.
"We're so proud to open this collaborative space where our people can come together, improve their English language capabilities, be a part of the local community and emotionally connect with our business as well as our customers," said Mike Small, CEO - Americas, Sitel Group. "I look forward to the incredible things coming from this MAXhub and our team in Barranquilla."
During its first year of operation, the MAXhub team in Barranquilla plans to hire 1,000 employees from the city's bilingual talent pool. In a continued effort to follow COVID-19 safety and social distancing guidelines, these new employees will join the more than 5,000 Sitel® Colombia associates currently working from home. These associates are providing digital and voice-based support for North America-based customers across an array of industries.
"Congratulations to Sitel Group on the opening of the MAXhub in Barranquilla," said Alfredo Carbonell, Social Project Manager, from the Office of the Mayor of Barranquilla. "We are happy you are here in Barranquilla and that you believe in our city. We will be expanding our bilingual program by increasing the number of bilingual public schools from 80 to 150 schools by 2023. This expansion is a win-win scenario that will provide valuable jobs for the citizens of Barranquilla and provide Sitel Group with a new pool of qualified, skilled recruits."
The small, socially distanced grand opening was a highlight event supported by Sitel Group leaders including Olivier Camino, Global COO and co-founder, Eduardo Endo, Colombia Country Manager and Javier Chia, MAXhub Director in Barranquilla. Maria Alejandra Henriquez, Investment Attraction and Retention Manager, Office of the Mayor of Barranquilla, was also among those in attendance.
To view a short clip of the grand opening, click here, and to learn more about MAXhubs, read here.
About Sitel Group® As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients' digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients' needs through a consultative, customer-centric approach.
EXP+™, Sitel Group's Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.