Sitel Positioned as a Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO for Sixth Straight Year

NASHVILLE, Tenn., Feb. 16, 2016 /PRNewswire/ -- Sitel is positioned in the "Leaders" quadrant of independent analyst firm Gartner Inc.'s recent report, 2016 Magic Quadrant for Customer Management (CM) Contact Center BPO¹.  This is the sixth consecutive report in which Sitel has been named a Leader.

Gartner said, "Leaders demonstrate market-defining vision and the ability to execute against that vision through CM contact center BPO services, a superior market share, and solid references for CM contact center BPO services worldwide, including a cross section of vertical industries. Leaders also have superior investments in innovative CM contact center BPO service offerings, business/pricing models and service delivery models. They have a superior understanding of client needs and of current market conditions, and they are actively building competencies to sustain their leadership position in the CM contact center BPO market across multiple regions. The CM contact center BPO service providers in this Leaders quadrant generally also have strong global and regional service delivery operations and deep technology to leverage, and they deliver above-average customer experience."

"We see Sitel's positioning as a Leader in this report for six consecutive years as recognition of our industry experience, geographic reach and investments in new capabilities for handling complex client interactions and customer experience at scale," said Bert Quintana, Sitel President & CEO. "Sitel is ready to help our global clients undertake digital transformations, rethink what customers value most and create operating models that take advantage of our experience and of what's on the forefront for competitive differentiation."

For more information on Sitel Solutions and Services, please visit here.

¹ Gartner, Inc. "Magic Quadrant for Quadrant for Customer Management (CM) Contact Center BPO, Worldwide," by TJ Singh, Misako Sawai and Brian Manusama, published January 28, 2016.

ABOUT SITEL
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries. Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences.

The company is a subsidiary of Groupe Acticall. Visit sitel.com to learn more.

ABOUT GARTNER'S MAGIC QUADRANT
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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SOURCE Sitel

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