Sitel Shines with Star Ratings in the 2015 Global Outsourcing 100 List

NASHVILLE, Tenn., May 6, 2015 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced that it scored above average in all areas of the International Association of Outsourcing Professionals® (IAOP®) new judging criteria. The company has been honored with multiple star ratings, was included in multiple sub lists and was named amongst the 2015 Global Outsourcing 100.

Achieving an overall score of 5.96 versus an average overall score of 4.70, Sitel was also honored with a 'Full Star – Highest Rated' accolade for Size and Growth among the largest and fastest-growing companies. Sitel also received 'Half Star – Distinguished' ratings in Delivery Excellence and CSR for excellence across a large number of criteria and metrics, including value created for top customers, community involvement and organizational governance. Sitel was also recognized with honors on several sub lists of the Global Outsourcing 100 lists including; Best Leaders in Overall Revenue; Best Leaders in Number of Employees; Best Leaders in Number of Countries Worldwide.

"Our performance in the 2015 Global Outsourcing list is a testament to the passion and professionalism of our global team, and is proof-positive of our focus on excellence in customer experience management," said Sitel's President and CEO, Bert Quintana. "With our large and growing roster of customer experience management assignments, the rankings show that our customers appreciate Sitel's global scale and are increasingly turning to us for in-market, cross-region and global accounts."

Designed to recognize the world's best outsourcing service providers and advisors, the IAOP used an independent judging process comprising a broad range of quantitative and qualitative measures to evaluate entrants for the Global Outsourcing 100 list and to highlight the highest-performing of these companies with star ratings and by inclusion in sub lists.

"The ten-year milestone made it the perfect time to expand and build upon the Global Outsourcing 100's growing recognition and value," said Michael Corbett, IAOP Chairman. "We've done that with a greater emphasis on making it easier to find companies and the excellence required to make the list."

The full Global Outsourcing 100 list and sub lists will be published in a special advertising feature on outsourcing produced by IAOP in the 2nd Quarter 2015 FORTUNE 500 issue of Fortune magazine in June 2015.

About IAOP
IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge center, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit www.IAOP.org.

About The Global Outsourcing 100
As the global, standard-setting association and advocate for outsourcing professionals and the organizations they support, the International Association of Outsourcing Professionals® (IAOP®) annually produces the following research to help companies in their outsourcing decisions:

• The Global Outsourcing 100 – the annual listing of the world's best outsourcing service providers – in its tenth year
• The World's Best Outsourcing Advisors – the annual listing of the top outsourcing advisors and consultants – in its seventh year

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today's leaders, but tomorrow's rising stars.

About Sitel
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel's 61,100 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel manages client programs on behalf of some of the best known brands in the world, with global solutions that include customer acquisition, customer care, technical support and social media programs. Sitel maintains global standards of excellence, operating in approximately 108 facilities in 21 countries, supporting client customers located in 62 countries across North America, South America, Europe, Africa and Asia Pacific in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.

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