OAK RIDGE, Tenn., May 17, 2013 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced that it is adding 150 agents and support staff to support new business and growth opportunities with current clients.
Sitel is hosting an onsite job fair on Wednesday, May 22, 2013 from 11:00 a.m. to 7:00 p.m. at the company's facility at 1089 Commerce Park Drive. Prospective applicants interested in joining the talented team in Oak Ridge can also apply in Sitel's "Careers" section at www.sitel.com or drop in anytime to apply at the site. Previous customer service experience and strong computer knowledge is preferred.
The site will be growing a current line of business for one of the only fully integrated financial services companies in America. The newly hired Oak Ridge associates will provide high-quality customer support via inbound calls. There is an opportunity for a select few to be trained to become licensed property & casualty insurance agents.
Additional customer experience agents and roles to support growing programs are also needed for existing clients: a leader in secure online banking and personal finance solutions and a major nationwide home warranty company.
"In Oak Ridge, Sitel continues to grow as a result of the service provided by our outstanding employees. This commitment to service is affording us the opportunity to hire 150 more qualified customer service professionals during June and July," said Cassidy Klundt, site director of Sitel's Oak Ridge facility.
Career path development is a foundational building block for Sitel. Sitel anticipates this growth will create several career opportunities for frontline coaches and future operations managers. Sitel has a long reputation for promoting team members through the ranks to management positions.
Stephanie LeClair, Sitel's senior vice president of operations for the region that includes the Oak Ridge location, also started as a phone agent and today oversees and leads several thousand customer care professionals. The company makes a significant investment in training and providing on-going learning opportunities that grow career skills.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel's 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 120+ domestic, nearshore and offshore centers in 24 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.