COLORADO SPRINGS, Colo., Sept. 30, 2015 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced finalists for its 2015 HDI Service Management Awards. Each year, HDI honors the individuals, teams, and organizations that have enhanced the image of the technical support industry by achieving and maintaining the highest standards of quality and customer satisfaction. Among HDI's numerous award categories, there are two awards specifically-dedicated to the service management segment of technical support: The HDI Knowledge-Centered Support Award and the HDI Service Improvement Award. Recipients will be announced during the FUSION 15 Conference & Expo taking place November 1-4 at the Hyatt Regency in New Orleans. For more information visit: www.ThinkHDI.com/Awards.
Panels were involved in a rigorous selection process to ultimately choose the most deserving finalists for two award categories. Panels were comprised of distinguished and expert judges tasked with selecting the industry's leading organizations in the areas of Knowledge-Centered Support and Service Improvement.
The 2015 HDI Service Management Awards finalists are:
HDI Knowledge-Centered Support Award will recognize an organization that has successfully implemented or improved upon a Knowledge-Centered Support adoption.
- Apollo Education Group
- TECO Energy Service Desk
Learn more about this award at www.thinkhdi.com/Membership/Awards/KCS-Award
HDI Service Improvement Award will recognize an organization that has successfully implemented or improved one or more service offerings.
- Emory Healthcare
- Farm Credit Mid-America
- Spectrum Health
Learn more about this award at www.thinkhdi.com/Membership/Awards/Service-Improvement-Award.
"We want to congratulate all of the HDI award finalists for their commitment to excellence, efficiency, and elevating the customer experience," says Leslie Cook, HDI's director of membership. "We received an impressive amount of competitive and worthy entries this year, leaving our judges with much to deliberate before announcing the winners at our annual FUSION event."
HDI awards acknowledge and celebrate professional achievement within the service management industry. The internationally-recognized awards provide the industry's finest with a sense of prominence and accomplishment, while earning them trust and credibility from employers and customers. The nomination deadline for HDI's remaining annual technical support awards is October 31, 2015. Learn more and submit a nomination at www.ThinkHDI.com/Awards.
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.
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