NORCROSS, Ga., Jan. 30, 2018 /PRNewswire/ --Skitter, Inc. announces availability of Skitter Cloud ACS, which provides Broadband Service Providers (BSPs) with the tools to remotely manage customer-premises IP equipment, lowering operating costs while increasing service levels and revenue.
"Skitter Cloud ACS gives BSPs real-time insight into their customers' in-home internet experience," said Skitter CEO Michael Agostinelli. "With this insight, and the included tools to manage the customer's devices and connections remotely, BSPs can improve service levels, reduce truck rolls, and increase upsell among their customer base."
Managed Customer Experience key to value-delivery in IP-Connected homes
The number of IP-connected devices per person is projected to reach 13 by 2021. With an average household of 2.5 persons, BSPs are looking at managing more than 30 devices and connections per household. Skitter Cloud ACS is a connected engagement solution that enables BSPs to mitigate the rising costs of managing these devices and connections, while continuing to provide a high-quality customer experience.
"We need to be 'virtually onsite' with our customers when it comes to supporting the networks and devices in their homes," explains Kevin Osterbur, General Manager, Alhambra-Grantfork Telephone, early adopters of Skitter Cloud ACS. "It's expensive and inefficient to send out a service truck to figure out and try to fix what's causing a connection or performance problem. And it has a negative impact on customer satisfaction. With Skitter Cloud ACS, we will be able to see exactly what's going on in the home network, and click-to-fix most of what we see, while we're online with the customer. If we do have to send a truck for a service call, we will be able to prepare the technician with all of the information and equipment needed to make that call quick and effective."
Skitter Cloud ACS consists of:
Skitter CHARIOT Care™
Real-time dashboard view of a customer's gateway, internet, and connections health; precision WiFi management features to remotely identify and fix interference, weak signal strength, slow connection speeds, and security issues; one-click device access for full-service remote customer support.
Skitter CHARIOT Core™, Skitter CHARIOT Insights™
Live, interactive, system-wide view of operations; instant reports and graphs to identify patterns and performance profiles, highlight potential problems for proactive management, engage customers with timely information and offers.
Skitter CHARIOT Home™
Bundled web portal and mobile app enables customers to view and manage their own devices and connections; self-help and self-fix actions reduce service call volume, improve customer satisfaction.
About Skitter, Inc. Founded in 2009, Skitter, Inc., is a premier cable TV and technology company that uses its own technology to provide television services to subscribers in multiple states, through a network of cable systems primarily situated at independent telephone companies and BSPs, mainly in rural areas. Skitter also provides remote management solutions for customer-premises devices and connections for BSPs to maximize customer satisfaction and service revenue. For more information visit www.skitter.tv/skitter-cloud-acs.