ALEXANDRIA, Va., Aug. 30, 2016 /PRNewswire-USNewswire/ -- Brian Costanzo, President and CEO of SOCAP International, will be speaking today at the annual conference for the Worldwide Airline Customer Relations Association (WACRA) in Helsinki Finland. Costanzo will be presenting to more than a dozen of the world's top airlines to discuss the benefits of SOCAP's Customer Engagement Framework, which includes an online assessment tool designed to help companies assess the current health of their customer care operations and make future improvements.
"I am honored to participate at the WACRA Annual Conference with such an impressive group of airlines," said Brian Costanzo, CAE, President and CEO of the organization. "SOCAP's Customer Engagement Framework Online Assessment Tool is a vital resource that can help airlines and all industries better identify areas of improvement with their existing customer care operations and forecast for future improvements and performance." Costanzo is presenting at the WACRA conference, along with Cindy Grimm of CX Solutions, SOCAP's partner on the framework.
SOCAP's Customer Engagement Framework (CEF) Online Assessment Tool includes a series of targeted questions designed to help customer care and engagement departments evaluate processes and methodologies, benchmark against industry best practices, and identify possible improvements or modifications. Consisting of 94 questions, the assessment delves into topics involving strategy, process, people, and technology. Companies can take an assessment as many times as they wish so they can monitor their performance over time. After an assessment is completed, feedback is returned within fifteen minutes. SOCAP's Online Assessment Tool is a free benefit for all SOCAP Corporate (Platinum, Gold, and Silver) members. Nonmembers of SOCAP can access the assessment for $1,995 a year.
To learn more about SOCAP and its Customer Engagement Framework, visit www.socap.org.
Headquartered in Alexandria, Virginia and formed in 1973, SOCAP is composed of over 2000 best-in-class customer care executives and professionals from over 100 brand name companies throughout the U.S. and Canada. SOCAP is a member-driven organization committed to promoting customer care and engagement as competitive advantages within the business enterprise. SOCAP members include vice presidents, directors, and managers of customer care and consumer affairs as well as hundreds of business partners, individuals representing the solution-provider community. SOCAP member benefits include education and training, peer-to-peer networking, relationship building, partnership programs, conferences and seminars, news and information, research, and more.
For More Information:
Marjorie Bynum, CAE
Vice President, Communications
SOURCE SOCAP International