SOCAP International Elects New Board Officers and Directors

Jan 04, 2011, 08:15 ET from SOCAP International

ALEXANDRIA, Va., Jan. 4, 2011 /PRNewswire-USNewswire/ -- The Society of Consumer Affairs Professionals (SOCAP International) announced today the new members of its 2011 Board of Directors.  

The 2011 Board Officers whose terms are effective January 1 are:

Chairman of the BoardCheryl Duwve, Vice President, Customer Support, Roche Diagnostics

Chairman-ElectJeffrey Hagen, Director, Consumer Affairs, General Mills, Inc.

Vice ChairmanLinnea Johnson, Director, Consumer Services, Unilever

TreasurerBJ McDonald, Managing Director, Reservations & Customer Care, Continental Airlines

SecretaryKim McMiller, Associate Director, Global Consumer Relations, Kraft Foods

In addition, SOCAP welcomes four new directors to its Board:

Frank Eliason, Senior Vice President, Social Media, Citibank

Mark Hamilton, Vice President, Business Development, AFFINA LLC

Helen Horsham-Bertels, Director, Consumer Affairs, Starwood Hotels and Resorts

Christopher Irving, Assistant Vice President, Consumer, Government & Legal Affairs, Publishers Clearing House

Iasha Rivers, Director, External Affairs, Macy's/Federated Department Stores

"SOCAP is honored to have this exceptional group of leaders on our 2011 Board of Directors," said Matthew D'Uva, SOCAP's President and Chief Executive Officer.  "The wealth of customer relationship expertise these leaders bring to our Board, along with their strong leadership and strategic vision, will allow SOCAP to further grow our membership as well as strengthen and enhance our products and services.

The Board Officers were approved at SOCAP's Annual Business Meeting during the Association's 2010 Annual Conference in San Francisco, CA.

The above will join current Board members including:

Lorraine Avery, Senior Vice President & Director of Customer Services, Associated Bank

Susan Baranowsky, Director, Consumer Affairs, Campbell Soup Company

Michael Biondo, Vice President, Customer Operations, Thumbplay

Michael D'Alesandro, Vice President, Executive Operations/Chief of Staff, Consumers Union/Consumer Reports

Leo Dodds, Director, Business Performance, Johnson & Johnson

Celine Dumais, Director, Consumer Care Center, L'Oreal Canada

Michael Neeson, Senior Contact Services Manager, Andersen Windows, Inc.

Patrick O'Shea, Senior Vice President, Customer Contact Center, Comerica Bank

Marie Shubin, Director, Global Consumer Relations, E&J Gallo Winery

Karen Vaughn, Vice President, Call Center Management, Guthy-Renker

Rita Wood, President/CEO, Network Direct


Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association's members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations.

SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP's exclusive network gives members access to thousands of customer care experts across the globe.  Visit for complete SOCAP information.

CONTACT: Marjorie Bynum, Sr. Director, Education & Communications, +1-703-519-3700, ext. 13;

SOURCE SOCAP International