Social Dynamx Named as Finalist in 2012 TSIA Service Revolutions Competition

AUSTIN, Texas, May 14, 2012 /PRNewswire/ -- Social Dynamx announced it has been named a finalist in the 2012 Technology Services Industry Association (TSIA) Service Revolutions competition. The competition took place on May 9 at the Technology Services World (TSW) 2012 Best Practices conference in Santa Clara, California.

This was TSIA's third annual Service Revolutions competition, featuring a series of on-stage demonstrations revealing the latest innovations in technology services—from cutting-edge services new to the market, to start-ups with innovative service models, to the newest advances in service technology, to the latest breakthroughs from the emerging world of service science. Winners were selected by a live audience of industry practitioners along with a panel of expert judges.

Social Dynamx demonstrated its purpose-built social customer care platform built for large enterprises and customer contact centers to identify, prioritize and manage millions of one-on-one social conversations. Finalists and winners were recognized at the TSIA Awards Luncheon immediately following the completion, with winners receiving the 2012 Vision Award, based on the theme, "True vision is having the intelligent foresight to define a better, more productive future."

"Social Dynamx was purpose-built to redefine social customer care transforming how companies build relationships with their customers in high volume environments," said Mike Betzer, CEO of Social Dynamx. "We are thrilled to be acknowledged by the TSIA as a Finalist in this year's Service Revolutions competition as innovators in technology services by an organization that we respect for their influence and insight in the customer service market."

"Introduced in 2010 and growing year over year, the TSIA Vision Awards recognize game-changing ideas in technology services that propel the industry ahead and shape emerging trends," said J.B. Wood, CEO of TSIA. "Social Dynamx not only delighted and impressed the audience with its social customer care platform, but it demonstrated a most unique and compelling approach to driving technology services toward the future. We were proud to recognize them as Service Revolution finalists at our spring TSW event."

More information on the Vision Awards and the Service Revolutions competition can be found at www.tsia.com/awards_and_certifications/service_revolutions_awards.html.

About Social Dynamx
Social Dynamx is a cloud-based platform for social customer care, purpose-built for the demands of high-volume contact centers and customer care environments. Through automated prioritization, enterprise-grade workflow, and role-specific user interfaces, we enable brands to redefine their relationship with their customers through all social media channels. Based in Austin, Texas, Social Dynamx scales to meet the needs of companies such as Dish Network, Time Warner Cable, Convio and others.

For more information:
- Visit www.socialdynamx.com
- Follow on Twitter at twitter.com/SocialDynamx
- Like on Facebook at facebook.com/SocialDynamx

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. www.tsia.com

Media Contact for Social Dynamx:
Seana Norvell
831.401.3175
[email protected]

Media Contact for TSIA:
Suzanne Hite
410-774-5322
[email protected]

SOURCE Social Dynamx