Software to Solution: Comm100 Provides Premium Services for Clients

Comm100 Goes Further in Helping Customers Grow by Offering Premium Services

Sep 26, 2012, 09:00 ET from Comm100

VANCOUVER, Sept. 26, 2012 /PRNewswire/ -- Comm100, the leader in customer service and communication software, starts to provide premium services for two of its products: Comm100 Live Chat and Comm100 Email Marketing. On top of an effective software tool and dedicated technical support, businesses now can also get a wide range of custom services that help them implement their live chat program or email marketing program in an optimized way and make the results from good to great.

Comm100 is the leading global provider of customer service and communication solutions, including live chat, email marketing, help desk and more. Any business, big or small, can rely on Comm100's products to boost their customer communication and get improved returns. To date, Comm100 has been embraced by over 198,000 businesses from all over the world, including Intel, Sunoco, Rogers and many other established brands.

Comm100 Live Chat is the enterprise-level live chat software that has been chosen by over 100,000 businesses around the globe. "We thank Comm100 for providing such a useful service. I recommend it to every website who wants to win trust and provide instant support to their customers," commented Jennifer, Ecommerce Sales Manager of Complete Online Pharmacy.

To help customers get the most out of their live chat program, Comm100 starts to offer premium services tailored to the needs of each customer, which cover chat button design, chat button implementation, product training, business scenario analysis, solution building, personalized consulting and more. All these services are designed to further simplify the live chat implementation for businesses and to help them quickly see the results.

The premium services for Comm100 Email Marketing users include email template design, email list management, email results analysis, email campaign optimization, email marketing training, personalized consulting and more. "An effective email marketing tool is essential to the success of an email marketing program, but not enough. With these premium services, we are not presenting customers with a powerful software tool they may not know how to use, but a customized all-round email marketing solution that answers all their concerns or questions and what's most important, the results are promising. This is especially helpful for high volume customers whose business scenarios are usually more complicated," said Amy Gu, VP of Comm100.

The introduction of the premium services takes Comm100 further from a simple software provider to an integrated solution provider. As business grows, Comm100 will offer more professional services to facilitate customers with the use of their products and help them grow with customer communication.

About Comm100

Comm100 is the leading global provider of enterprise-level customer service and communication solutions, including Live Chat Software, Email Marketing Software, Support Ticket, Help Desk, Forum and Knowledge Base. Powerful, integrated and hosted, Comm100's products give businesses an unmatched power to communicate effectively with their customers through multiple channels and deliver superior customer experience. Learn more at:

SOURCE Comm100