23 Jan, 2019, 08:30 ET
SOUTH JORDAN, Utah, Jan. 23, 2019 /PRNewswire/ -- Solera|AutoPoint, an industry leader in fixed operations technology and customer retention marketing for dealerships, announced today it will showcase at NADA its latest customer success suite, which will unite its existing world-class Multi-Point Inspection and Targeted Digital Marketing solutions with scheduling, payments, mobility and logistics solutions, and will create the most comprehensive solutions suite available on the market.
The convergence of these solutions will unify the customer journey in a completely new and efficient way. The consistency and quality of the communications are critical to the overall solution and make the experience predictable and easy for dealerships and their customers. The feature-rich suite will also improve the efficiency within the dealers' service organization by eliminating communication issues and documentation gaps among other inefficiencies that negatively impact customer satisfaction and service optimization.
"Today's consumers are extremely busy and seek convenient and hassle-free services in every aspect of their lives," said Javier Velasco, Managing Director. "Our innovative approach to service combines the consumer's desire for complete vehicle safety and maintenance with an efficient and seamless experience through applications that will deliver consistent and clear communications, convenient payment processing and choice of transportation across ride-sharing, shuttle or rental."
"A dealers' ability to retain service revenue from customers is increasingly more difficult as competition in the market increases," said Tim Hardin, SVP and General Manager of Solera|AutoPoint. "Our expanded portfolio will deliver exactly what dealers need to retain customers, with advanced messaging at the backbone and inspection at the core, as well as additional convenience features throughout aimed to drive increased retention. Customers choosing our Shuttle OnDemand solution, for example, report up to a 40% reduction in operational costs and significant increases in customer spend for service."
Dealers can take advantage of limited-time offers at NADA and get additional details from Solera|AutoPoint experts at booth #2001S. NADA Attendees are also invited to Solera|AutoPoint's happy hour event on January 25th hosted and led by Mobility & Logistics Managing Director David Zwick.
Solera|AutoPoint is an industry leader in marketing strategies, service execution and digital vehicle titling for automotive dealership service departments. It was the first company to bring these critical pieces together and connect them through a mutual platform that enables OEMs and dealers to deliver an effortless, effective vehicle owner experience, resulting in increased customer satisfaction as well as incremental parts, service and sales revenue. Solera|AutoPoint is a business unit of Solera Holdings, Inc., a global leader in intelligent data and software as a service (SaaS) to manage and secure the automotive, light and heavy truck fleet, home and identity ecosystems. For more information, please visit autopoint.com.
Solera was founded by Tony Aquila with the mission to digitize and make mobility transactions across the critical 54 and 250 lifecycle touchpoints in a car, truck and fleet delivering true and accurate transparency and knowledge to everyone. Today, Solera's leading digital technologies manage and protect life's most important assets: our cars, trucks, homes and digital identities. The company process more than 300 million digital transactions annually for approximately 235,000 partners and customers in over 90 countries. For more information, please visit solera.com.
SOURCE Solera Holdings, Inc.
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