PARSIPPANY, N.J., Nov. 13, 2012 /PRNewswire/ -- Solix, Inc., the leader in Qualification Process Outsourcing (QPO) for government and commercial customers, today announced it has won a five year contract renewal to continue providing services for an eastern state's Telecommunications Relay Service (TRS) program. The state's TRS enables telephone communication between hearing or speech-impaired persons using a Text Telephone (TTY) or a Telecommunications Device for the Deaf (TDD) and parties using a standard telephone.
Among the duties Solix will perform for the TRS program:
- Calculating the required annual assessment rate for program funding
- Annually notifying program participants of the reporting and contribution process
- Collecting funds from required contributors
- Processing payments to the TRS service provider
- Generating managerial and oversight reports
The company's previous strong performance and quality support for the TRS program earned compliments from the state's Public Utilities Regulatory Authority and TRS telecommunications provider.
Solix QPO includes a comprehensive suite of services that offer the expertise and end-to-end technology and process management required to determine an applicant's eligibility for participation in a program. The suite is comprised of Complex Program Administration (including business processes, program management and business intelligence reporting), Eligibility Determination Outsourcing (including application processing and data management), and Customer Communication Management (including outreach, Interactive Voice Response (IVR), and inbound/outbound interactions).
Solix has a distinguished record of effectively serving public benefit programs of national and state agencies and increasing their efficiency and performance while reducing waste, fraud and abuse. Government customers have selected Solix as a critical partner for public-private initiatives aimed to maximize results for programs that range from providing discounted utilities for low-income residents to supporting technology infrastructure for schools and libraries and providing affordable access to broadband as well as computers to disadvantaged students.
Solix's success in serving these private-public partnerships has attracted customers in the commercial industry as well. Businesses, including telecommunications, healthcare and insurance companies, have also chosen Solix to help manage programs with intricate rules-based criteria that are often subject to extensive regulatory guidelines, eligibility requirements and compliance reviews.
About Solix, Inc.
Solix, Inc. (Solix) is a privately held, full-service, leading provider of Qualification Process Outsourcing (QPO) services to government and commercial organizations. We bring a long history of providing high value services to our customers and the community through the management of repeatable processes enabled by made-for-purpose technologies. These processes and technologies leverage the expertise of certified resources to provide our customers with optimal solutions to business problems. For more information, please visit our website at www.solixinc.com
Media Contact: Gene King
SOURCE Solix, Inc.