Spoken Announces Inc 500 Fastest-Growing Company Award at Customer Conference
Senior representatives from Spoken's key customers celebrate the company's growth and innovation
SEATTLE, Oct. 14, 2014 /PRNewswire/ -- Spoken kicked off its annual Boost user conference by announcing its ranking as one of the fastest-growing companies in the U.S. by Inc Magazine for the second year in a row. Spoken delivers the Contact Center as a Service (CCaaS) cloud platform featuring on-demand scalability with 99.999% reliability and perfect forward secrecy for comprehensive security.
The 2014 Inc. 500|5000 list ranks America's fast growing companies across 22 industries. Spoken is a two-time winner, having made the Inc 500|5000 list for the first time in 2013. With $15.5 million in revenue in 2013, Spoken has experienced a three-year growth rate of 1,149%.
"This award is a result of the growth fueled by the partners and customers who are at this conference," said CEO Howard Lee at the Boost awards dinner. "Spoken thanks you all for your support, and we look forward to many more years of close partnership and growth. We believe that the future of telecommunications is in the cloud, and you are proving that to be true."
The Spoken CCaaS platform includes digital telephony, automated and human-assisted speech recognition, virtual agent desktop, secure call recording, advanced reporting and quality assurance applications. Each application is available à la carte and can easily be integrated with existing third-party technology, including legacy phone switches (ACDs) or CRM applications.
At the Boost user conference, over a dozen of Spoken's largest customers shared insights on leveraging Spoken's scalable cloud platform for growth.
"We chose Spoken because of the platform's exceptional ability to scale for spikes in capacity," said Martin Ingram, CIO of Arise Virtual Solutions. "The ability to easily double or even triple a client's agent workforce on a daily, weekly or monthly basis is hugely beneficial and highly efficient. When one of our Fortune 100 clients dumped 1,600 additional calls into the queue, Spoken handled it well and without incident."
Thanks to the scalability of its cloud infrastructure, Spoken has experienced over 100% year over year growth for the last four years. "The growth that this award reflects is driven by Spoken's deepening partnership with their existing customers and the addition of significant new customers, such as StarTek," says Jonathan Roberts, Spoken Board Member and General Partner at Ignition Partners. "This growth has also allowed Spoken to become net income positive, which as an investor, is a nice milestone to achieve."
About Spoken
Spoken Communications provides telecom cloud infrastructure as a service to contact centers to provide a technological path to the future while saving costs and improving the customer experience. The flexible Spoken platform offers à la carte applications and a gradual integration model to integrate with, extend or replace any legacy infrastructure and software with little to no business disruption or capital expenditure.
SOURCE Spoken Communications
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