State of Indiana Selects Press Ganey To Conduct Nursing Home Satisfaction Surveys

Resident, Family and Employee Satisfaction Measures to Inform State's Incentive Programs

Apr 03, 2013, 10:00 ET from Press Ganey Associates, Inc.

SOUTH BEND, Ind., April 3, 2013 /PRNewswire/ -- The State of Indiana has signed a multi-year agreement with Press Ganey to conduct nursing facility satisfaction surveys; the process will be managed by Indiana's Family & Social Services Administration's Division of Aging and the Office of Medicaid Policy and Planning. Indiana will use results of the nursing facility resident, family or friend and employee satisfaction surveys to calculate State health report card scores and associated quality incentive payment rates. In addition, the survey results will help drive improvement to the overall resident experience.

"The Nursing Facility Satisfaction Survey Project will contribute important measures to our existing report card and give the State of Indiana the ability to reward top performing nursing facilities," said Faith Laird, Director of Indiana's Division of Aging. "We look forward to partnering with Press Ganey on this important initiative and are confident this will lead to continued improvements to the resident experience. By capturing the voice of the resident, their caregivers and family members or friends, we are better able to recognize and reward institutions who have achieved positive resident experiences."

In support of Indiana's goal to provide high-quality nursing facility care, Press Ganey will deliver a scientific approach to data collection, along with advanced analytics and reporting. Press Ganey will administer more than 125,000 surveys annually; resident surveys will be conducted by personal interviews, and family members or friends and employees will be sent mailed surveys.

"The State of Indiana is playing a leadership role by integrating satisfaction survey results into its scorecard and payment system," said Patrick T. Ryan, CEO of Press Ganey. "It is a step that provides the same consideration to nursing facility satisfaction that is present in the Centers for Medicare and Medicaid's Hospital Compare and Physician Compare programs. Clearly, Indiana recognizes the value of listening to each resident, and their circle of family, friends and caregivers, as a way to improve the quality of the care provided in nursing facilities throughout the state."

Press Ganey will partner with three Indiana-based organizations: minority- and women-owned businesses, Go ResourceLink and Knowledge Services, and researchers from Indiana University School of Medicine's Regenstrief Institute.

Press Ganey Associates, Inc.

Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit

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SOURCE Press Ganey Associates, Inc.