MOUNTAIN VIEW, Calif., April 26, 2012 /PRNewswire/ -- Based on its continuing analysis of the network services business quality management (BQM) market, Stratecast|Frost & Sullivan recognizes Clarity with the 2011 Global Stratecast|Frost & Sullivan Award for Technology Innovation for its pioneering BQM solution that captures and correlates metrics for communication service providers (CSPs) to objectively reveal the real costs and benefits of investments in people, processes, and technology.
Competing as retailers is becoming reality for CSPs of all sizes, and to that end, each is trying to understand its operational, tactical and strategic posture. There is a wealth of data available from network and IT elements that, properly analyzed, can deliver numerous measurements of performance, quality and profitability while providing CSPs with actionable data to help improve the customer experience. Clarity's ability to measure and understand quality metrics from all levels of the business provides BQM insight into 'what is working' and 'what needs some work' at all levels of the business.
"Numerous OSS/BSS vendors deliver solutions for quality management; however, few have elevated their offerings to include BQM metrics," said Stratecast Industry Director, Nancee Ruzicka. "The Clarity solution captures data from the network and IT infrastructure, correlates it with data from diverse business systems as well as databases and extrapolates operational, tactical, and strategic key performance indicators (KPIs) that are then displayed in dashboard format and used by planning and financial systems."
Clarity solutions currently manage more than 500 million customers for over 35 CSPs. This vast and varied operational experience makes it ideally suited to understand the complexities of BQM and deliver an innovative solution. The goal of the Clarity BQM solution is not to replace existing functionality but to exploit existing systems and data, augmenting functionality where necessary to execute an end-to-end process.
"Clarity's ability to deliver a system-wide view of operations and capture BQM data points enables CSPs to optimize utilization of existing assets, reduce the amount of capital required to meet customer demand, and allocate resources where they are needed most," observed Ruzicka. "Thus, properly implemented, Clarity BQM leads to better decision-making and investment strategies."
BQM data is also indispensable for budgeting and prioritization of technology projects and measuring the value of transformation efforts. Significantly, the Clarity BQM solution lends itself to many industries and can be readily adapted for electric, water and gas utilities.
"As CSPs across the globe consolidate network ownership and operations, there is a need to provide a centralized function for assurance monitoring and deliver timely, accurate, secure BQM data to each provider that is utilizing the infrastructure," added Ruzicka. "The Clarity BQM solution formalizes infrastructure and operational KPIs to determine business metrics that are both actionable and reliable for decision makers."
Based on these factors, Stratecast|Frost & Sullivan presents the 2011 Global Technology Innovation Award in the global network services BQM space to Clarity. Stratecast|Frost & Sullivan presents this award to the company that has demonstrated uniqueness in developing a technology, which significantly impacts both the functionality and the customer value of new products and applications. The award lauds the relevance of the innovation to the industry.
Stratecast|Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
Clarity enables its customers to simplify their operations with a unified operational management solution. Clarity provides an integrated, modular solution to optimize and automate core operational processes to manage network build and movements, develop and sell next generation products, and deliver and assure the quality of customer services.
Clarity solutions provide the lowest total cost of ownership using embedded best practices and process-driven workflow to reduce the complexity, risk and cost of operations. Clarity empowers its customers to generate and protect revenue and enhance the complete customer experience. With over 35 Telecom customers worldwide, Clarity solutions currently help companies around the world manage over 500 million subscribers.
Established in 1994, Clarity has offices worldwide. For more information, please visit www.clarity.com.
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SOURCE Frost & Sullivan