Strativity Group Announces 2011 Customer Experience Management Next Generation Certification Program

With over 500 graduates, the premier CEM certification program offers new dates in US and Europe

Dec 16, 2010, 10:04 ET from Strativity Group

ROCHELLE PARK, N.J., Dec. 16, 2010 /PRNewswire/ -- Strativity Group announced today the new dates for both its UK and European programs. The US program will be held on February 28March 2, 2011 minutes outside New York City at the Hyatt Regency Jersey City on the Hudson in Jersey City, New Jersey.  The Europe program will be held on February 22-23, 2011 in London, England venue to be announced shortly.

The CEM Certification Program with over 500 graduates is the only program for Customer Experience professional who are seeking strategic framework for implementation. "With today's global economic downturn, businesses are increasingly pressured to find cost effective methods to improve customer loyalty and retention," said Lior Arussy, President of Strativity Group, Inc. "Based on successful implantations at over 100 clients in 25 countries and training over 20,000 employees worldwide, this program provide customer experience practitioners with a blueprint for success."

Based on the methodology from the book Customer Experience Strategy, which has been called "the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management (CEM) to date... refreshingly practical," by -Strategy + Business Magazine, Autumn 2010, the program delivers everything you need to build and implement a complete and successful Customer Experience program in your organization.

The next generation CEM certification program includes:

  • Complete strategic framework for success
  • Over 100 templates, checklists and tools
  • Interactive workshop with real life case studies
  • Apply the CE principles Develop your Customer Experience Strategy during the Certification session
  • New and expanded sections – Social Media Experience, Executive Sponsorship, developing the Business Case, Organizational Readiness
  • A personalized Action Plan to enable you to hit the ground running when you return to your organization

Certification from the program will be awarded to attendees who demonstrate their expertise and knowledge in CEM during the program.

Organizations that sent delegates to past CEM Certification programs include: ABN Amro Bank, American Airlines, Blue Cross Blue Shield, Cargill, FedEx, Herbalife, Liberty Mutual, Merck, Nationwide Insurance, Parker Hannifin Corporation, Philips, Reliant Energy, Ricoh, RJ Reynolds, Siemens, Waste Management and Wyeth.

Since 2007, the CEM Certification Program has hosted business professionals from around the world, including the countries of: Austria, Belgium, Colombia, Brazil, Canada, England, Ghana, Nigeria, Norway, South Africa, Spain and Venezuela.

To learn more about the certification program, please visit

About Strativity Group, Inc.

Strativity Group, Inc. is a global customer experience research and consulting firm specializing in design, innovation and deployment of differentiating, profitable customer experiences. Utilizing a multidisciplinary methodology which includes diagnostics, consulting innovation, organizational readiness, employee education and communication we ensure successful execution and realization of the financial benefits. Our focus is very simple: successful execution of your customer experience strategy. These effective strategies typically deliver fast, measurable return on investment within 6-9 months.

Strativity Group. Inc. works with both Global 2000 companies as well as emerging businesses around the world. Our clients include Nokia, Computer Associates, SAP, American Management Association, Seagate Technology, Honeywell, Siemens, Dimension Data, FedEx, CATIC, Circle K, University of Pennsylvania, The Fund, Capital One, Jacada, Wyeth, Sage, Herbalife, Akibia, National, Lockheed Martin, Crown Plaza Hotels & Resorts and Nordea.

SOURCE Strativity Group