Stream Global Services and Aspect Software Inc., Partner to Improve Contact Center Performance

BOSTON, March 18 /PRNewswire-FirstCall/ -- Stream Global Services, Inc., (NYSE/AMEX: SGS), a premium business process outsource (BPO) service provider specializing in customer relationship management for Fortune 1000 companies, today announced that it has selected the eWorkforce Management capability on Aspect's PerformanceEdge platform to drive world-class scheduling, forecasting and resource allocation management across its 50 solution centers, worldwide. By utilizing the Aspect workforce management solution, Stream is able to optimize agent productivity, enabling the company to deliver a consistent customer experience across its worldwide operations, enhance customer satisfaction and ultimately drive brand loyalty for its clients.

With more than 30,000 service professionals in 50 locations across 22 countries, it is imperative that Stream consistently maximize performance across its enterprise.  Stream selected Aspect for its robust forecasting module, skill-based scheduling tools and extensive reporting and analysis capabilities.  

"By utilizing Aspect eWorkforce Management, Stream had been able to dramatically improve our service professional productivity, ultimately enhancing the customer experience and overall service we provide to our clients," said Scott Murray, chairman and CEO of Stream Global Services. "Aspect improves our service professionals' ability to deliver consistent service in a timely fashion and therefore enables us to deliver on our mission of creating maximum value for our clients and their customers."

"Driving the ability to strategically manage employee resources and adopt a continuous improvement culture is core to Aspect's contact center platforms.  And, helping organizations leverage key capabilities, such as workforce management, to do this is one of our primary goals," said Jim Foy, president and chief executive officer, Aspect. "With its broad global footprint and diverse client base, Stream and its clients will not only benefit from the ability to accurately plan, strategically manage and optimize resources across all of its centers and environments, but it will present endless opportunities now and in the future."

For more information about Stream Global Services and the services it offers its clients, please visit http://www.stream.com.

About Stream Global Services

Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies.  Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies.  Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting more than 35 languages.  Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com.

About Aspect

Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center.  Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.

SOURCE Stream Global Services, Inc.