BOSTON, Jan. 12 /PRNewswire-FirstCall/ -- Stream Global Services, Inc. (NYSE Amex: SGS), a premium, global business process outsource (BPO) service provider specializing in customer relationship management services for Fortune 1000 companies, today announced that it has received significant accolades from several of its top clients for exceptional sales and/or service delivered in the fourth quarter of 2009.
The first award comes from one of the industry's leading hardware OEM vendors. This long-standing client of Stream's awarded the company "Best Onshore Support Site." This honor was earned by Stream's Belleville, Ontario site for its exceptional achievement in exceeding customer expectations and pre-determined client metrics.
Stream was also recently lauded by a leading U.S.-based telecommunications client as "Top Manila Inbound Sales Site." Based on a balanced scorecard measuring close rates, quality of service and add-on sales, this award is given to the company's top performer in the Manila region. The client currently utilizes multiple sites in the greater Manila area, and Stream owns more than 60 percent of all telesales work. Over the past 18 months, Stream has been the recipient of this recognition 16 times.
The third award - Vendor of the Month - was bestowed on Stream by a leading VoIP technology and service provider. Awarded for the company's ability to meet and exceed client expectations and key performance metrics, Stream received this award for their work performed in inbound telesales, serviced out of the company's Philippines service centers.
The final award was given to Stream by a leading European telecommunications provider for Stream's exceptional ability to resolve technical support issues on the first call. First call resolution is a key metric for Stream clients and the company achieved this honor by having the highest number of first call resolutions of all the client's outsourced vendors for the month of December. The award was presented to Stream's service center team in Tunis, Tunisia.
"It is not only a great privilege to be recognized by such industry leaders for our hard work and dedication to their customer satisfaction, but it is also a strong testament to Stream's vision of developing individualized services for each client that continually drive customer value," said Scott Murray, Stream's Chairman and CEO. "We consistently strive to reach tier-one status with all our clients, even in the most demanding support and sales environments and we are confident that it is our ability to deliver on this challenge that keeps clients coming back to Stream."
Director of Marketing Communications
About Stream Global Services, Inc.
Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com.
SOURCE Stream Global Services, Inc.